Customer Advisor (South inner M25)

Stellantis group; Inner Hope; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company car scheme

Employee discounts

Employer pension contribution (up to 7

Annual leave 22 days rising to 26

Rewards app discounts

Employee Assistance Programme

Job summary

Stellantis & You UK is seeking a Customer Advisor to be the link between customers and technicians, ensuring an excellent aftersales experience from showroom to service and repair.

You’ll welcome customers, advise on servicing, communicate costs and progress, promote maintenance plans, and help invoice payments while using in-house systems and collaborating with colleagues to deliver outstanding service.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and attention to detail.
• Good relationship-building skills.
• Ability to explain information clearly and confidently.
• Desire to achieve personal and team goals.
• Full UK driving licence.

Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.

Skills

Customer service

Communication

Organization

Relationship building

Clear explanations

Driving licence

Team goals

Job description

Salary: Up to £XX,000 basic salary | OTE: £XX,000
Driving Licence: Full UK Driving Licence required

Stellantis & You is part of Stellantis, one of the world's leading automotive manufacturers, representing brands including Abarth, LeapMotor, Alfa Romeo, Citroën, DS, Fiat, Jeep, Peugeot and Vauxhall.

We're committed to creating an inclusive environment where our people can thrive, develop and build rewarding careers.

Our Values

• People – We create an inclusive environment where everyone feels valued and respected.
• Pride – We deliver exceptional experiences for our customers and represent our brands with excellence.
• Performance – We support our colleagues to achieve their goals and reach their potential.
• Praise – We recognise and celebrate success across our teams.

What We're Looking For

We're interested in people with:

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Good relationship-building skills
• The ability to explain information clearly and confidently
• A desire to achieve personal and team goals
• Commitment to our values: People, Pride, Performance and Praise
• A full UK driving licence

Previous automotive experience is beneficial but not essential.

Why Join Us?

We offer a competitive salary and bonus package, plus:

• Company Car Scheme (up to two vehicles)
• Employee discounts on vehicles, servicing and parts
• Up to 7% employer pension contribution
• 22 days holiday, increasing to 26 with service, plus bank holidays
• Reward Gateway discounts
• Enhanced family leave
• Employee Assistance Programme
• Health Cash Plan
• Ongoing training and development through our Performance Academy
• Share Incentive Plan

Role Description:

The Role

As a Customer Advisor, you'll be the link between our customers and technicians, ensuring an excellent customer experience throughout the aftersales journey.

Key Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.
• A Day in the Life

“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.

We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags.

This is a fast paced and rewarding job, with the opportunity to develop a career.”

We'll provide full training, a comprehensive induction and ongoing development through our Performance Academy to help you build a successful career with Stellantis & You.

Inclusion & Diversity

Our Values in Action

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Join Stellantis & You and build your future with a business where People come first, Pride drives excellence, Performance creates opportunity, and Praise celebrates success.

Benefits of a career with Stellantis &You UK

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm