Customer Services Assistant

Merlin Entertainments Group; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading children's theme park as a Customer Services Assistant! This role is all about ensuring guests feel heard and valued. You'll engage with customers through various channels, providing top-notch service and maintaining high standards in communication. Enjoy a range of exciting perks, including discounts on LEGO products and free tickets to attractions. This is more than just a job; it's an opportunity to create magical memories for families while being part of a passionate and dedicated team. If you love delivering excellent customer service, this is the role for you!

Benefits

40% discount off LEGO sets

20 free tickets for Merlin Attractions

25% discount in Merlin retail shops

Pro rata holiday allowance

Private pension scheme

Life assurance scheme

Employee assistance programme

Access to Perks at Work

Free staff parking

Ongoing training & development

Qualifications

• Experience in a Customer Services Team environment.
• Exceptional attention to detail in written communication.
• Ability to clearly communicate with guests and colleagues.

Responsibilities

• Ensure efficient responses to guest feedback via phone, email, and online.
• Maintain high standards in written email responses.
• Decide on appropriate resolutions and compensations for guest feedback.

Skills

Customer Service Experience

Attention to Detail

Communication Skills

Problem Solving

Job description

What you'll bring to the team

Customer Services Assistant

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7, covering hours that can be between 9:00am – 5:00pm

Contract Type: Seasonal, until Winter 2025

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for Customer Services Assistants to join our AWESOME Customer Service Team!

Our awesome Customer Services Assistants are responsible for ensuring efficient and appropriate responses to all guest feedback the Resort receives via phone, email, and online reviews. Our guests enjoy and appreciate sharing their feedback with us, and in turn the Customer Service Assistant can lead the way in representing the voice of the guest, ensuring they feel heard and valued.

You will maintain a high standard of written email responses to our guests, meet response time targets on all forms of guest contact and decide upon appropriate resolution and compensation when resolving guest feedback, always keeping in mind the Merlin company values and LEGOLAND brand.

Qualifications & Experience

• Experience working in a Customer Services Team environment, communicating directly with customers via email and telephone
• Have a passion for delivering excellent customer service
• Have exceptional attention to detail, including written spelling, punctuation and grammar
• Be able to clearly communicate to our guests and with fellow colleagues

Benefits

• Pay of £12.21 per hour
• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for a Customer Services Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £12.21/Hr.