Customer Services Assistant

University of Southampton; Southampton; On-site; GBP 25,000 - 27,000; Part time

Job summary

A leading university in Southampton is looking for a part-time Customer Services Assistant to join the Front of House Team at the Health Services Library. You will provide exceptional customer service to library users and be part of a supportive team. The role requires retail or hospitality experience, with a shift pattern from Friday to Sunday. Attractive benefits are included, such as annual leave and a pension scheme.

Benefits

20 days of annual leave

Contributory pension scheme

Structured training program

Qualifications

• Experience in retail or hospitality is preferred.
• Flexibility to move between sites as required.

Responsibilities

• Deliver high-quality customer service to library users.
• Handle customer queries in person, over the phone, and online.

Skills

Customer service skills

Teamwork

Communication skills

Job description

Customer Services Assistant

Job details

• Posting date: 19 August 2025


• Salary: £25,249 to £26,707 per year, pro rata


• Hours: Part time


• Closing date: 02 September 2025


• Location: Southampton, Hampshire


• Remote working: On-site only


• Company: University of Southampton


• Job type: Permanent


• Job reference: 3187525KX

Summary

Do you have retail or hospitality experience? Do you enjoy working in a team and providing excellent customer service? If yes, we want to hear from you.

We have an exciting opportunity to join the Front of House Team at the Health Services Library within Southampton General Hospital as a Customer Services Assistant. The successful candidate will deliver high-quality, professional customer service to all library users. You will be part of the University Library Enquiries team, answering customer queries in person, over the phone, and online. Flexibility to move between sites may be required.

The salary ranges from £24,900 to £26,338 pro rata per annum. Benefits include 20 days of annual leave (pro rata), University Closure Days, a contributory pension scheme, and a structured training program.

This is a part-time (19.5 hours per week), permanent position.

The available shift pattern is:

• Friday - Sunday, 07:45 - 14:15

We are committed to equality, diversity, and inclusion and welcome applicants who support these values.

This role does not qualify for Skilled Worker Visa sponsorship. For alternative UK visa options, please visit gov.uk.

Apply by 11:59 pm GMT on the closing date. For assistance, contact Recruitment at [phone] or [e-mail], quoting the job number.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident:

A Disability Confident employer will generally offer an interview to any applicant declaring a disability who meets the minimum job criteria. In high-volume, seasonal, or peak recruitment times, the employer may limit the number of interviews offered to disabled and non-disabled applicants. For more details, please visit gov.uk.