Customer Services Assistant

Simon Lincoln Recruitment Services; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Job summary

Une entreprise de recrutement recherche un Assistant de Services Résidentiels pour un contrat temporaire de 3 à 4 mois. Le candidat idéal offrira un service d'accueil de haute qualité et un soutien administratif, contribuant à une expérience positive pour les étudiants et les visiteurs. Les compétences en service à la clientèle et en informatique sont essentielles.

Qualifications

• Expérience dans un rôle orienté client, de préférence dans l'hébergement ou l'accueil.
• Compétences informatiques solides, maîtrise de Microsoft Office.
• Excellentes compétences interpersonnelles et de communication.

Responsibilities

• Fournir un service d'accueil chaleureux et professionnel.
• Gérer les demandes via téléphone, email et en personne.
• Assister aux tâches administratives quotidiennes de la propriété.

Skills

Customer Service

Communication

Problem Solving

IT Skills

Organizational Skills

Job description

Please note this is a 3 to 4 Month Temporary Contract

Purpose of the Role

As Resident Services Assistant, you will be the welcoming face of the property and the first point of contact for students, visitors, and guests. You'll deliver a high-quality reception and helpdesk service while providing administrative support to the wider team. You'll contribute to an exceptional student experience through friendly, professional service and operational support.

Major Duties

• Deliver a warm and professional meet-and-greet and front-of-house service

• Operate a responsive helpdesk: handle enquiries in person, by phone, email, and web

• Provide accurate and timely advice and support to students, visitors, and contractors

• Support student check-ins, departures, open days, and intake events

• Assist with day-to-day property administration tasks and reporting

• Maintain a high standard of presentation in communal and front-of-house areas

• Act as a role model for excellent customer service and values-led behaviour

• Handle and resolve any student queries or complaints, escalating when necessary

• Contribute to creating a positive and inclusive student community experience

Skills & Experience

Essential

• Experience in a customer-facing role, preferably in accommodation, hospitality or reception

• Strong IT skills – competent with Microsoft Office and email systems

• Excellent interpersonal and communication skills

• Well-organised with the ability to manage a varied workload

• Ability to remain calm and professional under pressure

• Problem-solving mindset and ability to handle complaints diplomatically

Desirable

• Previous experience working in student accommodation or similar environment

• Knowledge of property management or facilities administration

• Experience using CRM/helpdesk systems

Personal Qualities

• Passionate about delivering great service

• Friendly, positive, and approachable with a can-do attitude

• Proactive and able to use initiative

• Excellent team player with a collaborative spirit

• Committed to equality, diversity, and inclusion