Customer Services Assistant

Bloomsbury Publishing Plc; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Hybrid working pattern

Personal Wellness Days

Flexible Fridays

Work Anywhere Fortnight

Season Ticket Loan

Share Save Scheme

Private Medical Insurance

In-house Doctor

Job summary

Bloomsbury Publishing Plc is seeking a Customer Service Assistant to support our Academic & Professional books division. This pivotal role involves providing customer service and administrative support across various imprints, playing a key part in managing inspection copy requests which influence sales.

The position offers a hybrid working pattern, allowing 2 days in the office, and comes with an array of benefits including generous holiday allowance, flexible working arrangements, and private healthcare. Join us in fostering an inclusive environment for all.

Qualifications

• Experience in publishing, marketing or customer service.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.

Responsibilities

• Provide customer service for inspection copy and reviews inboxes.
• Support the Academic & Professional division.
• Manage inspection copy requests to secure sales.

Skills

Customer service experience

Organisational skills

Attention to detail

Communication skills

Proficient in Microsoft Office

Experience with administrative systems

Job description

We are looking for a Customer Service Assistant to join our award-winning Academic & Professional books division. You will be working in a pivotal support role for a busy department, providing customer service and administrative support across imprints including Bloomsbury Academic, The Arden Shakespeare, and Methuen Drama.

This role provides customer service and support on inspection copy and reviews inboxes. In higher education textbook marketing, an inspection copy will be looked over by the lecturer and considered for adoption on their course. By managing inspection copy requests you are helping us achieve the goal of securing sales as well as better understanding our markets through lecturer feedback on our textbooks. Reviews are also essential to generating sales of Bloomsbury Academic & Professional books, influencing both consumers’ and libraries’ purchasing decisions.

This role sits in the Academic & Professional Division’s Bloomsbury Digital Resources team and reports into the Senior Customer Services Manager.

Knowledge, skills and experience

• Experience in publishing, marketing or customer service (can include work experience)
• Excellent organisational and time management skills
• Outstanding attention to detail
• Strong communication and interpersonal skills
• Proficient in Microsoft Office, particularly Excel & Word
• A can-do attitude and enthusiasm for supporting team members and helping customers
• Experience working with administrative systems and/or databases

Additional information

Location: 50 Bedford Square, London, WC1B 3DP, OR our Oxford office, Kemp House, OX2 9PH

Hybrid working pattern: 2 days office based: Wednesdays and Thursdays

Bloomsbury reserve the right to close the role early if we exceed the required number of applications

Bloomsbury Benefits

• Hybrid working pattern of: 2 days office based / 3 days home based
• 25 days holiday
• 3.5 days Christmas company holiday
• Two paid Personal Wellness Days
• Flexible Fridays – take Friday afternoon off by working an additional 3 hours and 30 minutes earlier in the week
• Work Anywhere Fortnight - For two weeks of any calendar year. The minimum period for Working Anywhere is one week, the maximum period is two weeks.
• Season Ticket Loan
• Share Save Scheme
• AXA Healthcare Plan (Private Medical Insurance)
• Peppy Health App
• In-house Doctor
• Eye Care Voucher Scheme

And a range of other benefits as listed on our company website: https://www.bloomsbury.com/uk/connect/work-with-us/rewarding-you/

Bloomsbury is a place where anyone of any background, race, ethnicity, religion, sexuality, gender identity, age, ability, or socio-economic status can thrive, feel comfortable, and be heard and accepted. We are an equal opportunities employer and welcome applications from all sections of the community.

We are willing to make any reasonable adjustments throughout the recruitment process, please flag to the recruitment team if required

Applicants must have the legal right to work in the UK.