Receptionist

Bedford ESOL; Bedford; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

People’s pension

Retail and leisure discounts

Development opportunities

Job summary

The Bedford College Group is seeking a Receptionist to join the Estates and Facilities team at Trinity Arts & Leisure, Bedford. You will deliver a professional front-of-house service, manage bookings and payments, and support events and day-to-day operations.

The successful candidate will have strong customer service, admin skills, and the ability to multi-task in a busy environment, with availability to work some evenings and weekends.

Qualifications

• Customer service excellence with strong interpersonal skills.
• Administration and systems experience for bookings and records.
• Highly organised with attention to detail and able to multitask.
• Teamwork and professional standards in a busy venue.
• Leisure/hospitality experience and willingness to work evenings/weekends.

Responsibilities

• Reception & Customer Service - front-of-house delivery of information and support.
• Administration & Bookings - manage bookings, payments and records.
• Sales & Event Support - promote facilities and events to maximise participation.
• Compliance & Safe Environment - uphold safeguarding and health & safety policies.
• Teamwork & Continuous Improvement - support colleagues and training opportunities.

Skills

Customer Service

Administration

Organisation

Teamwork

Leisure Industry Knowledge

Tools

Booking systems

Tills

Microsoft Office

Job description

Role: Receptionist

Location: Trinity Arts & Leisure- Bedford

Salary/Benefits: Salary is between £25,467 and £28,482 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays,People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 20 hours/52 weeks

Contract Type: Permanent

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About the role:

We are currently seeking a Receptionist to join our Estates and Facilities department at The Bedford College Group.

As a Receptionist, you play an important role in the success of our students through:

• Reception & Customer Service - Deliver a professional front-of-house service, ensuring the smooth day-to-day operation of reception and providing information and support to students, staff and the public.
• Administration & Bookings - Maintain accurate membership, booking and attendance records, process class, event and facility hire bookings, and support wider administrative activities across the site.
• Sales & Event Support - Promote facilities, memberships and events to maximise participation and income, while supporting the successful delivery of events through effective coordination and communication.
• Compliance & Safe Environment - Maintain a safe, welcoming and well-presented environment, adhering to safeguarding, equality, diversity and inclusion, and health and safety policies and procedures.
• Teamwork & Continuous Improvement - Uphold the values of Bedford College Services and The Bedford College Group, contribute to continuous improvement and customer excellence, support work placement students, and engage proactively in training and development

About you:

• Customer Service & Communication - Deliver excellent customer service through strong interpersonal skills, a professional approach and effective communication with a wide range of customers.
• Administration & Systems - Use booking systems, tills and Microsoft Office applications to manage bookings, payments and administrative tasks accurately and efficiently.
• Organisation & Reliability - Demonstrate strong organisational skills, attention to detail and the ability to multitask effectively in a busy environment while remaining calm under pressure.
• Teamwork & Professional Standards - Work flexibly as a reliable team player, promoting inclusion, respect and continuous improvement while maintaining safeguarding, health and safety and customer service standards.
• Leisure Industry Knowledge & Flexibility - Bring experience of leisure, hospitality or similar customer-facing environments, with the ability to work evenings and weekends and an interest in fitness, wellbeing and community engagement.

Interviews to be held: 30th September 2026

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire:Bedford College, Central Bedfordshire College andTreshamCollegein the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough;ShuttleworthCollege,a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for MotorsportalongsideSilverstonerace circuit.To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.

Terms and Conditions - BCPS

• 37 hours per week (1.0 FTE)
• 27 days annual leave per annum, plus bank holidays
• Peoples Pension
• Retail and leisure discounts