Customer Services Assistant

Salvation Army Homes; Bolton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Services Assistants to join their dedicated team. This role focuses on providing exceptional support to vulnerable individuals, ensuring effective communication and resolution of issues. The organization is committed to transforming lives through high-quality housing services and support. With a strong emphasis on professional development and a supportive work environment, this position offers a unique opportunity to make a real difference in the community. If you're passionate about helping others and thrive in a collaborative setting, this is the perfect role for you.

Benefits

26 Tage Urlaub, steigend auf 31 Tage

Zusätzlicher freier Tag am Geburtstag

Rabattprogramm für Geschäfte

Pensionsplan mit Lebensversicherung

Rabattierte private Krankenversicherung

Darlehen für finanzielle Notfälle

Berufliche Krankengeldzahlung

Umfangreiche Einarbeitung und Schulung

Langzeitdienstpreise ab 2,5 Jahren

Unterstützung für berufliche Weiterbildung

Qualifications

• Erfahrung im Umgang mit obdachlosen oder verletzlichen Personen.
• Fähigkeit, vertrauensvolle Beziehungen aufzubauen.

Responsibilities

• Bereitstellung eines effektiven und effizienten Telefonservices.
• Angebot professioneller und genauer Beratung via Telefon, E-Mail und Webchat.

Skills

Kommunikation

Resilienz

Empathie

Wissen über Gemeinschaftsressourcen

Job description

About The Role

Are you an enthusiastic, proactive, creative, and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who strives to get the best deal for tenants and develop their strengths, talents, and community?

If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.

At Salvation Army Homes, we are dedicated to providing comprehensive, good-quality housing services, support, and resettlement.

The Customer Services Assistant will help provide an effective and efficient telephone answering service for the Customer Services Centre, offering professional, appropriate, and accurate advice via telephone, email, web chat, or in writing, to maximize Right First Time resolution.

The Benefits On Offer

In return for helping to transform lives, we offer some great benefits, including:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both online and in-store)
• Pension with life assurance
• Discounted private medical insurance
• Loans for financial emergencies
• Occupational Sick Pay
• A full induction package and role-specific training
• Long service awards from 2.5 years
• Support for career learning and development

About The Candidate

A Customer Services Assistant should embody our delivery values and behaviors, loving your work, helping people thrive, and always seeking effective solutions.

You Will Need To

• Be a confident and capable communicator, comfortable handling difficult situations
• Build trusting, professional relationships and demonstrate resilience
• Take an asset-based approach to empower individuals to develop their skills and talents
• Have knowledge or experience working with homeless or vulnerable people
• Understand or be willing to learn about community resources and organizations that can assist our clients

About The Company

Salvation Army Homes is a registered social landlord and a leading provider of supported housing in the UK. We are committed to transforming lives through accommodation and support for vulnerable individuals, especially those experiencing homelessness or with complex needs.

Our goal is to work with individuals to build on their strengths, creating personalized strategies that support recovery and positive behavior. To succeed, we need the right people—our workforce is our greatest asset. We are committed to recruiting the best to continue delivering high-quality housing services, support, and resettlement.

As an equal opportunities employer, Salvation Army Homes promotes fairness and does not discriminate based on age, disability, sex, sexual orientation, pregnancy, race, religion, gender identity, or marital status. We welcome applications from all backgrounds.

Note: We reserve the right to close this vacancy early if sufficient applications are received. Interested candidates are encouraged to apply promptly.