Customer Services and Sales Support

JR United Kingdom; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading global sustainable packaging solutions provider seeks a Customer Service & Sales Support Advisor in Sheffield. In this role, you will manage customer communications, ensure timely order processing, and coordinate with various departments to maintain high service standards. The position offers a competitive salary, annual bonus, and generous holiday entitlement, fostering a supportive work environment with career development opportunities.

Benefits

Annual discretionary bonus – up to 5%

Pension: Matched up to 7%

Holiday: 25 days holiday + statutory bank holidays

Qualifications

• Previous administrative experience and customer service experience is essential.
• Experience in a similar role e.g. Customer Service, Sales Administration.
• Strong communication skills with the ability to work in a team.

Responsibilities

• Manage customer queries and orders efficiently.
• Coordinate product delivery and maintain customer service standards.
• Generate Purchase Orders and assist the Sales team.

Skills

Communication

Attention to detail

Multi-tasking

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Customer Services and Sales Support, sheffield, south yorkshire

col-narrow-left

Client:

IPL

Location:

sheffield, south yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

col-wide

Job Description:

IPL Global

IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business. As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities. We employ over 2,500 people in 16 manufacturing facilities, 1 corporate office and 2 R&D facilities across Canada, Europe, and the United States.

The Role

IPL currently have an exciting opportunity for a Customer Service & Sales Support Advisor to join the Sales & Commercial team in Rotherham. Reporting into the Sales Director: Environmental, you will be responsible for ensuring our customers receive the best possible service from us. This is a busy role where you will be working closely with colleagues in the Sales and Commercial team but also the wider team on site, including Quality, Planning and Production.

Reports to: Sales Director: Environmental

Location: Barbot Hall Industrial Estate, Mangham Road, Rotherham, S61 4RJ

Flexible approach to working after initial 3-month office-based induction/training period

Working Hours: 40 Hours: 8.30am to 4:30pm (with a degree of flexibility) (Monday to Friday)

Working as part of the Sales and Commercial team you will be the main point of contact for our customers. You will co-ordinate elements of product delivery and scheduling whilst managing customer expectations and maintaining an excellent level of customer service

Responsibilities include:

• Manage the Sales and Customer Services inbox ensuring queries and orders etc are processed in a timely manner or sent on to the relevant contact / department
• Ensure all product specifications are correct and the most up to date version is available on the public folder
• Ensure all orders and quotations are input into the system accurately and within expected timescales
• Ensure order confirmations are sent to the relevant councils as required
• Input daily order information to ensure the daily order reports and weekly sales reports are accurate and up to date
• Liaise with the planning team to ensure the daily order reports reflect any changes that are made to the production plan
• Generate Purchase Orders requisitions and supply PO numbers to our Customers / Suppliers as soon as these are available
• Ensure all Purchase Orders are booked out against the correct invoice
• Attend Production, Planning and Customer complaints meetings
• Be the main point of contact for Councils and Suppliers
• Arrange delivery of sample products to customers through the Fedex system
• Contact customers to advise of delivery date changes / delays
• Conduct Customer satisfaction surveys and work with the National Account Managers to maintain and improve these where required
• Contact previous customers where there are business opportunities
• Provide administration support to the Sales team as and when required e.g populating specification sheets and order forms
• Ensure any changes to customer accounts are processed accurately e.g. address changes
• Answer the main switchboard, ensuring that all calls are dealt with professionally and efficiently
• Maintain site security by following safety procedures and controlling access into and out of site
• Meet and greet visitors to site, ensuring the correct signing in and out processes are followed
• Provide support to other departments as and when required – e.g. supporting Credit Control to ensure invoices are paid as per the Sales agreement
• Organise site events including inviting participants, booking rooms and ordering refreshments
• Ensure electronic and paper files are maintained to a high standard

The Person:

• Excellent written and verbal communication skills
• Exceptional attention to detail • Ability to multi-task and manage multiple projects, always maintaining a high level of work Required Skills:
• Previous administrative experience and customer service experience is essential
• Experience working in a similar role e.g. Customer Service, Sales Administration
• Strong communication, written and oral skills, with the ability to work well as part of a multi disciplinary team
• A good level of IT skills with the ability to utilise the Microsoft suite of packages and in house systems

What's on offer:

• Salary: dependent on experience
• Annual discretionary bonus – up to 5% - linked to business and personal performance
• Pension: Matched up to 7%
• Holiday: 25 days holiday + statutory bank holidays