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Inbound Sales & Service Executive

RAC

Salford

On-site

GBP 26,000 - 34,000

Full time

6 days ago

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Job summary

RAC is hiring for an Inbound Sales & Service Executive in Salford. This role involves working with SME customers to understand their needs and provide suitable breakdown products. Enjoy a competitive salary, along with bonuses and benefits, in a supportive environment with opportunities for personal and professional development.

Benefits

23 days holidays & bank holidays

Eligibility to join bonus scheme

Free onsite parking

Access to discounts portal

Family leave support

Free RAC Ultimate Breakdown Service

Qualifications

Experience in sales and customer service inbound/outbound.
Ability to manage KPIs under pressure.
Empathetic and able to build rapport with customers.

Responsibilities

Deliver exceptional service through regulatory compliance and member focus.
Engage with businesses on joining, renewing, or leaving.
Follow up on leads to build sales opportunities.

Skills

Sales and customer service

KPI management

Rapport building

Empathy

Join to apply for the Inbound Sales & Service Executive role at RAC

3 days ago Be among the first 25 applicants

Join to apply for the Inbound Sales & Service Executive role at RAC

RAC are recruiting for Inbound Sales & Service Executives to join our energetic team in our new office in The Victoria, Salford Quays.

This role is working Monday-Friday 8am - 5pm, No Weekends! - Bank Holidays off!

As an Inbound Sales Executive you will work with new small to medium business (SME) customers to try and understand their requirements and advise them of the most suitable breakdown products we could offer them to fulfil their needs. You will also be maintaining and growing relationships we have with existing customers.

We have a guaranteed Base Salary of £26,736.80 with an OTE up to £34,000!

We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.

What We Offer

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

Eligibility to join our bonus scheme.
Holidays - 23 days & bank holidays
Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
FREE RAC Ultimate Complete Breakdown Service from Day One.
Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
FREE onsite parking.

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

What You'll Do...

Deliver exceptional service to our members through up-to-date regulatory compliance and knowledge ensuring we have the member at the heart of everything we do
Effectively engage with businesses who are thinking of joining, renewing, or leaving us, reviewing their needs and reasons for leaving
Following up on prospect data, inbound leads and marketing campaigns to build up and nurture a long-term pipeline of sales opportunities and maintaining a good level of conversation rate
Utilise data and CRM/database to record accurate details about clients and prospect data
Ledger management, using specialised tools to identify businesses with outstanding debt, offering alternative payment methods whilst successfully collecting invoices that are overdue to support business targets

What You'll Need...

Experience in sales and customer service inbound/outbound
Work well towards KPI’s under pressure
Outgoing and self motivated
Empathetic and able to build rapport with new and existing SME customers
Preferably be used to an account management approach to drive pipeline lead generation

Need to exhibit behaviours consistent with RAC core values:

Handle it Together
Exceptional Service
Raise the Bar
Own It

Together we are all #OrangeHeroes. Be a part of our journey!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Vehicle Repair and Maintenance

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