Customer Services Agent

Ecolab; Northwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Training and development

Private medical health

Dental health

Pension and Life Insurance

Share purchase option

25 days holiday

Job summary

Ecolab is seeking a Customer Service Agent to join our global organisation, based in Caerphilly or Northwich. You will support customers and associates with a focus on data accuracy, relationship building and fast, efficient service.

The role offers training and development within a dynamic team and flexible shift patterns, including days, evenings and weekends. We value diversity and inclusion, with long-term career progression and opportunities to work across global teams.

Qualifications

• Excellent attention to detail and the ability to multitask while handling data and building relationships.

Responsibilities

• Provide exemplary customer service to associates and customers.
• Capture data accurately and maintain relationships in a fast-paced, collaborative environment.
• Support continuous training and development to uphold high service standards.

Job description

Do you want to be a part of a Global organisation committed to the investment in Equality, Diversity, and Inclusivity?

With 43% of our Board of Directors being female, our pledge is to diversify and inclusively draw on different skillsets, talents, resources, and energies to improve the growth of our business; in doing so we understand the importance of a fun and vibrant environment, with a valuable team dynamic, internally and externally!

Are you driven to succeed? Dependable, and a trouble shooter? Do you have the ability to build excellent relationships? If so, we want you to consider becoming part of a Global business leader in our industry; helping us drive our businesses growth by partnering with our external and internal customers to demonstrate excellent customer satisfaction.

As an industry leading provider with over 100 years success rate, we believe the best teams are diverse and inclusive; this allows us to grow our talent and help them to achieve success. Our success is because of our people, and we are committed to ensuring that we train and develop our associates to continue our legacy of exceptional standards. With opportunities to progress for those interested in developing their careers.

What’s in it for you?

• Office based in Caerphilly or alternatively in Northwich.
• Hours that fit your schedule - we aim to be as flexible as possible, and offer a variety of shift patterns, that cover days, evenings and weekends.
• Investment in your training, development, and qualifications
• 25 days holiday plus 8 days bank holiday.
• 4% Flexible Benefits. A wide range of benefits (extended to families), including private medical health, dental health; option to purchase up to 5 additional days holiday or to be used as a salary increase.
• Pension and Life Insurance benefits.
• Recognition of exceeding targets inclusive of career development
• Opportunity to purchase company shares.
• A long-term career within a business that recognises the talent to progress, inclusive of global opportunities.

As a Customer Service Agent for Ecolab we will provide you with the tools and experience to be an expert for those closest to us; our associates, and our customers. You will have excellent attention to detail and be able to multitask in order to ensure data is captured whilst building and retaining relationships. Here at Ecolab we thrive on fast paced and driven environments, this allows us to fully exert ourselves in collaborative, energised and dynamic teams that enable us to learn, innovate and develop ourselves.

If you think you’re up for the challenge, combined with our first-class training we can make you a winner!

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.