Customer Services Advisor

Ecolab; Caerphilly; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and development

Pension and life insurance

Holiday entitlement: 25 days + 8 bank/

Share purchase option

Career progression within a global org

Job summary

Ecolab in Caerphilly is seeking a Customer Service Agent to join our global team. You will be the first point of contact, delivering service excellence, and supporting external and internal customers with accurate data capture and strong relationship skills.

The role offers office-based work with flexible shift patterns to fit your schedule, comprehensive training, pension and life insurance, and a path for long-term career progression within a global organisation committed to equality and

Responsibilities

• Provide customer service and build strong relationships with customers.
• Multitask effectively and ensure data is captured accurately.

Job description

Do you want to be a part of a Global organisation committed to the investment in Equality, Diversity, and Inclusivity? With 43% of our Board of Directors being female, our pledge is to diversify and inclusively draw on different skillsets, talents, resources, and energies to improve the growth of our business; in doing so we understand the importance of a fun and vibrant environment, with a valuable team dynamic, internally and externally! Are you driven to succeed? Dependable, and a trouble shooter? Do you have the ability to build excellent relationships? If so, we want you to consider becoming part of a Global business leader in our industry; helping us drive our businesses growth by partnering with our external and internal customers to demonstrate excellent customer satisfaction. As an industry leading provider with over 100 years success rate, we believe the best teams are diverse and inclusive; this allows us to grow our talent and help them to achieve success. Our success is because of our people, and we are committed to ensuring that we train and develop our associates to continue our legacy of exceptional standards. With opportunities to progress for those interested in developing their careers.

What's in it for you?

• Office based in Caerphilly.
• Hours that fit your schedule - we aim to be as flexible as possible, and offer a variety of shift patterns, that cover days, evenings and weekends.
• Investment in your training, development, and qualifications
• 25 days holiday plus 8 days bank holiday.
• 4% Flexible Benefits. A wide range of benefits (extended to families), including private medical health, dental health; option to purchase up to 5 additional days holiday or to be used as a salary increase.
• Pension and Life Insurance benefits.
• Recognition of exceeding targets inclusive of career development
• Opportunity to purchase company shares.
• A long-term career within a business that recognises the talent to progress, inclusive of global opportunities.

As a Customer Service Agent for Ecolab we will provide you with the tools and experience to be an expert for those closest to us; our associates, and our customers. You will have excellent attention to detail and be able to multitask in order to ensure data is captured whilst building and retaining relationships. Here at Ecolab we thrive on fast paced and driven environments, this allows us to fully exert ourselves in collaborative, energised and dynamic teams that enable us to learn, innovate and develop ourselves. If you're up for the challenge, combined with our first-class training we can make you a winner!

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.