Customer Services Agent

Techtronic Industries; Marlow; On-site; GBP 24,000 - 29,000; Full time

Job summary

Techtronic Industries (TTI) is seeking a highly organized Customer Services Agent on a fixed-term contract to end-September 2027 in a fast-paced B2B environment. You will process orders in SAP, including free-of-charge and single-line orders, and provide accurate pricing and delivery information.

Key duties include managing high volumes, responding to enquiries, and coordinating with Sales, Planning, Logistics and After-Sales.

Qualifications

• Experience in B2B customer service is preferred.
• Strong data entry and accuracy in a fast-paced environment.
• Experience with CRM systems and SAP is advantageous.

Responsibilities

• Accurately process and manage a high volume of customer orders, including FO C and single-line orders.
• Monitor order queues and prioritise workload to meet service levels.
• Deal directly with customers by phone, email or in person; respond to enquiries.
• Provide pricing and delivery information; obtain and evaluate information for product inquiries.
• Coordinate with Sales, Planning, Logistics and After-Sales teams.
• Log interactions and actions taken; contribute to process improvements.

Skills

Data entry

CRM knowledge

SAP knowledge

MS Office

Excellent communication

Attention to detail

Tools

SAP

CRM systems

MS Office

Job description

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality.The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.Join a fast-moving Customer Services team where accuracy, pace, and teamwork truly matter.We’re looking for a highly organised Customer Services Agent to step into a fixed-term contract until end of September 2027 to support ongoing project work and make an immediate impact within our busy B2B environment.If you thrive on handling high volumes, enjoy working with data, and take pride in getting every detail right, this is your chance to play a vital role, within a great team!This role is primarily focused on the accurate processing and administration of customer orders within SAP and associated systems including Sales Force. The successful candidate will be responsible for managing a high volume of order transactions, including free-of-charge (FOC) orders and single-line orders, ensuring all data is entered accurately and processed in line with internal procedures and customer requirements.Key Responsibilities:Accurately process and manage a high volume of customer orders, with a particular focus on free-of-charge (FOC) and single-line orders.Monitor order queues and prioritise workload to meet agreed service levels and processing targets.Deal directly with customers either by telephone, electronically or face to faceManage all customer orders as per the internal SOP’s and customer vendor complianceHandle and respond efficiently to all general and order specific customer enquiriesProvide pricing and delivery informationObtain and evaluate all relevant information to handle product and service enquiriesOrganise workflow to meet customer timeframesLog details of enquiries, comments and complaints and details of actions takenProvide feedback on the efficiency of the customer service process and areas of improvementCommunicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales SupportCarry out other ad-hoc duties as required from time to timeSkills Required:Previous experience within a B2B Customer Service position is ideal but not essentialPrevious order processing experience idealStrong data entry experience is essentialHighly detail-orientated and comfortable working in a process driven environment where accuracy and efficiency are critical.Knowledge of CRM systems idealA self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and writtenOutstanding verbal communication skills and with experience of dealing with challenging customer complaintsProfessional and empathic approach to resolving issuesStrong Ms Office SkillsExcellent time management and goal orientated focusSAP knowledge is preferable#LI-LR1#LI-LD1#TTI-EMEAAt TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!Visit https://www.ttigroup.com to find out more about us