Business Process Analyst B2C

Techtronic Industries; United Kingdom; Hybrid; GBP 52.000 - 76.000; Vollzeit

Zusammenfassung

Techtronic Industries (TTI) EMEA is seeking a pragmatic Business Analyst/Project Manager to partner with the B2C marketing team, shaping change roadmaps and delivering end-to-end processes across Salesforce Marketing Cloud and SAP-enabled ecosystems.

You will document requirements, create user stories, lead workshops, support UAT, and train users while driving process improvements across sales and marketing workflows in a hybrid European environment.

Qualifikationen

• Minimum 5 years of proven experience as a business analyst and/or project manager.
• Experience with Salesforce Marketing Cloud and SAP is desirable.
• Strong ability to capture business requirements and translate them into user stories and acceptance criteria.

Aufgaben

• Work as a Business Analyst on marketing and sales projects and manage change requests from stakeholders.
• Maintain the roadmap of change requests and initiatives in the B2C area.
• Collaborate with BPOs, Analysts and Development to produce clear requirements, data flow diagrams and user guides.
• Define as-is and to-be end-to-end business processes and requirements with stakeholders.
• Assess impact of proposed solutions across end-to-end processes and ensure optimization and control.
• Lead workshops, gather feedback, and translate it into development requirements.
• Develop integration and UAT test scripts and review results against business expectations.
• Coordinate and manage UAT efforts with IT and key users; produce training documentation.
• Identify opportunities for process improvement via reviews or data analysis.
• Focus on sales and marketing processes (including e-commerce) while considering broader process impact.

Kenntnisse

Business analysis

Project management

Stakeholder communication

Requirements gathering

Process improvement

Data-driven analysis

Ausbildung

BA/BS degree

Tools

Salesforce Marketing Cloud

SAP

Jobbeschreibung

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

The Technology and Business Process (TBP) Department at TTI EMEA is a central pillar in driving organizational change, leveraging technology to support the achievement of strategic goals across the region. Our department encompasses several key areas, including Information Technology, Information Security Business Process Analysis and Project Management, each playing a crucial role in ensuring the smooth operation and continuous improvement of our business and technology processes. The scope of work covers a broad range of business areas, from financial, technological, compliance to operations. We work with a wide group of stakeholders from Business Process Owners in EHQ, senior leaders in local markets, and stakeholders at the Group level.

ABOUT THE ROLE:

Reporting to the Lead Business Process Analyst for B2C, you will act as a business partner for our EMEA Marketing team to drive changes and projects to enable them the delivery of our Marketing strategy. You will need to understand the strategic goals of our EMEA Marketing team, and work closely with the key users in the Marketing teams to understand their requirements. You will support the Lead Business Process Analyst to plan a roadmap of changes. You will be working through the full lifecycle including supporting the testing and training of these changes. This will be a very “hands-on” role to drive step change in the organisation. There will also be opportunities to drive improvement initiatives within the Business Process team to ensure we continue to deliver impactful activities effectively and efficiently.

KEY RESPONSIBILITIES:

• You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.
• Maintain the roadmap of change requests and initiatives in the B2C area
• Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
• Work with relevant business stakeholders (including BPOs) to understand and define the as‑is and to‑be end‑to‑end business processes and requirements
• Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
• Facilitate discussions in workshops, obtain business feedback and translate the feed‑back into business requirements for the development team
• Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
• Review test results to ensure they correspond to the expectations and requirements of the business
• Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
• Produce documentation to support key user and end user training
• Identify opportunities for process improvement and make recommendations – through process reviews, or data analysis
• Your primary focus will be on sales and marketing processes, including E-Commerce, however you will need to work closely with other Business Analysts in the department to ensure impact on other process areas are well considered.
• There will also be opportunities for you to contribute improvement initiatives within the department as well.

WHAT YOU’LL NEED:

• A minimum of 5 years of proven experience as a business analyst and/or project manager
• Experience and knowledge in Salesforce Marketing Cloud desirable
• Experience and knowledge in SAP desirable
• Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties
• Skilled at capturing business requirements, creating user stories and acceptance criteria
• Skilled at process design and improvement
• Skilled at application testing – developing test scripts, reviewing test results
• Ability to take a data-driven and analytical approach when understanding and analysing business requirements
• Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
• Business Analyst qualifications ideal (e.g. from British Computer Society)
• Experience and knowledge of Marketing and E-Commerce applications a bonus
• Experience in both waterfall and agile project methodologies a bonus
• Ability to travel within Europe
• #LI-SK1 #LI-HYBRID

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow.

If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you.

Visit https://www.ttigroup.com to find out more about us.

Techtronic Industries (TTI) is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, Floor Care and Appliances for Do-It-Yourselfer (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. An unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.

• Brand loyalty is a cornerstone for sustainable growth and increased profitability. We highly regard and respect our brands and all of the end-users who invest their confidence in them.
• TTI is delivering a tidal wave of change in multiple industries with its cordless technology leadership. Whether power tools, floorcare, or outdoor products. We believe in continually challenging accepted standards, exploiting, adapting, and improving technologies to create better products for higher-value brands.
• Our operational excellence is the engine that provides the power to innovation. This means examining every single aspect of bringing a product to market and questioning how to improve the efficiency of even the smallest detail.
• TTI understands that the greatest investment for every organization is in its people. At TTI, we invest heavily in developing current and future leaders. Filling the growing TTI management needs is the Leadership Development Program through aggressive university recruitment, training, and promotion ladder for high-potential talent.
• Instilling ESG (Environmental Social Governance) best practices along our value chain drives TTI’s approach to sustainability in the way we operate, what we produce, how we source and the way we live. Sustainability is at the core of our business today and is the bedrock for both the development of our business.

We highly regard and respect our brands and all of the end-users who invest their confidence in them.