Hybrid Healthcare Customer Service Advisor – Multi-Channel

Nuffield Health Brentwood; Hereford; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounted gym membership

Job summary

Nuffield Health Hereford Hospital is seeking a Customer Services Advisor to join our contact centre on a hybrid basis. This bank role pays £12.84 per hour and offers flexible hours to match business needs.

As part of the team you’ll handle all customer contacts with a calm, professional approach, using multiple channels (calls, emails, live chat and social media) to keep the customer journey seamless and ensure consistently excellent service.

Qualifications

• Excellent verbal communication and a positive, proactive customer-focused attitude.

Responsibilities

• Handle all contact with customers professionally.
• Utilise multiple channels including calls, emails, live chat and social media.
• Ensure the customer journey is seamless and issues are resolved promptly.
• Be part of a dynamic, customer-focused team environment.
• Deliver excellent customer service consistently.

Skills

Customer service

Communication

Multichannel support

Job description

Nuffield Health Hereford Hospital is seeking a Customer Services Advisor to join our contact centre on a hybrid basis. This bank role pays £12.84 per hour and offers flexible hours to match business needs.

As part of the team you’ll handle all customer contacts with a calm, professional approach, using multiple channels (calls, emails, live chat and social media) to keep the customer journey seamless and ensure consistently excellent service.