Customer Services Advisor

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a motivated Client Services Advisor to join their Nottingham team. This role is perfect for someone eager to leverage their customer service skills in a dynamic environment. You will be responsible for guiding new clients to the right legal teams, managing incoming calls, and responding to web inquiries. With a focus on client care and effective communication, you'll thrive in a supportive atmosphere that values reliability and organization. This is a fantastic opportunity to grow within a company that invests in your success through training and professional support.

Benefits

Dedicated Training

Professional Support

Range of Benefits

Qualifications

• Experience in a legal services environment is helpful but not essential.
• Ability to manage high volumes of information effectively.

Responsibilities

• Directing new clients to the appropriate legal team promptly.
• Taking incoming calls and responding to online inquiries.

Skills

Client Care Skills

Time Management

Interpersonal Skills

Attention to Detail

Job description

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Client Services Advisor - Nottingham

We are seeking to recruit an enthusiastic client services advisor to join our team in the Nottingham office. You’ll play a key role in helping us achieve this by directing new clients to the appropriate legal team promptly. Previous experience in a legal services environment is helpful but not essential.

This is an exciting opportunity for a motivated individual to utilize their customer service skills in a demanding yet supportive team environment. The successful candidate will have experience or knowledge in:

• Taking incoming calls from clients,
• Responding to online web inquiries,
• Obtaining and capturing data accurately,
• Supporting new marketing activities that may impact the department.

To be successful, you must possess excellent client care skills, be technically proficient with an eye for detail, and communicate effectively. Reliability, organization, the ability to work in a busy environment, retaining high volumes of information, and strong time management and interpersonal skills are essential.

We provide all necessary tools for success, including dedicated training, professional support, and a range of benefits.