Customer Services Advisor

TN United Kingdom; Kingswinford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A successful company in Kingswinford is seeking a Customer Services Advisor to enhance customer relations and manage order processes. The role involves effective communication, problem-solving, and collaboration with various departments to ensure customer satisfaction. The company offers a competitive remuneration package and comprehensive training.

Benefits

Competitive remuneration package

Friendly family environment

Full training and support on all products

Qualifications

• Previous experience in a customer service environment, preferably in a responsive team setting.
• Ability to work as part of a fast, responsive team.
• Flexibility within the team.

Responsibilities

• Ensure all orders are entered into the CRM and confirmations sent within 3 working days.
• Respond quickly and professionally to customer needs.
• Assist customers with invoice queries and warranty return processes.

Skills

Communication

Planning

Time Management

Multitasking

Job description

Customer Services Advisor Role

We are recruiting a customer services advisor for a successful company based in Kingswinford.

Responsibilities include:

1. Ensure all orders received are entered into the CRM and confirmations are sent to clients within 3 working days.
2. Answer customer calls within the defined time scale, ensuring effective call handling to understand and fulfill customer requirements.
3. Respond quickly and professionally to customer needs, taking ownership of all issues until resolved to the customer's satisfaction.
4. Maintain good customer relations by providing a professional, efficient, and helpful service.
5. Manage customer communication regarding order receipt, machine availability, delivery lead times, and dispatch confirmations.
6. Liaise with other departments in the forecasting process to identify potential shortages and coordinate stock allocation.
7. Build relationships with key customers and understand external relationships to advise on pricing and contract structures, ensuring departmental and company satisfaction.
8. Assist customers with invoice queries and warranty return processes, including documenting and requesting credits where relevant.

Skills and experience required:

• Excellent communication skills at all levels, both internally and externally
• Strong planning and organization abilities
• Effective time management
• Ability to work as part of a fast, responsive team
• Flexibility within the team
• Multitasking skills
• Previous experience in a customer service environment, preferably in a responsive team setting

In return, the company offers a competitive remuneration package, a friendly family environment, and full training and support on all products.