Customer Services Advisor

TJX EUROPE; Watford; On-site; GBP 23,000 - 29,000; Full time

Job summary

Join TJX Europe as a Customer Service Associate where you'll be part of a dynamic team in a vibrant work environment. This full-time role focuses on customer interaction through various platforms, supported by comprehensive training and unique benefits like a subsidised gym and team events. Your chance to grow in a leading off-price retailer starts here.

Benefits

10% TK Maxx and Homesense discount

Subsidised gym membership

Healthy catering options

Relaxation spaces for associates

Dedicated learning space

Regular team social events

Qualifications

• Must be self-motivated and a great listener to assist customers effectively.
• Experience in customer service roles is a plus.

Responsibilities

• Advising customers via telephone, email, and social media channels.
• Providing a positive and memorable experience for customers.

Skills

Self-motivated

Listening

Customer service

Job description

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us. TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Variety and Challenge. Growth and Opportunity.

In the retail business, we move fast. We're always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.

Explore career opportunities at TJX, a Fortune 100 company and the world's leading off-price retailer of clothing and homeware worldwide. Our retail chains include TK Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the United Kingdom; TK Maxx in Australia; TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the United States; and Winners, HomeSense and Marshalls in Canada.

Want to work with people who feel more like friends than teammates?

In a job that's all about helping others?

Join us, be your best self, and make some great friends along the way. Things move fast, but we like to think we keep it fun. You're guaranteed great energy, variety, and challenge, along with continued growth and opportunity.

Could you be one of our Customer Service Associates?

As the world's leading off-price retailer of clothing and homeware worldwide, we're all about putting our customers first. Everyone's aim is to provide them with a positive and memorable experience.

In this role, you'll be advising customers via telephone, email, and social media channels.

Which means you'll need to be self-motivated, a great listener, and driven to make a difference. If you love helping people, this could be the job for you.

In return, you'll get an in-depth programme of training when you start. Plus, all the great on-site facilities of our Watford Campus. We're talking about everything from delicious eateries to a subsidised gym. And it's only twenty minutes outside of London.

We're all about helping you develop yourself. The skills you'll learn working in our Customer Service will help you be at your best and be great at what you do. And you'll be surrounded by the support of our fun and caring team.

Join us and you'll be a part of our successful, growing European business filled with opportunities for growth and recognition. We're proud of the culture we've created. We work hard but we have lots of fun and we give back to a lot of causes we care about.

And there's lots more in it for you...

As a TJX Associate, you'll enjoy some great benefits, like:

• 10% TK Maxx and Homesense discount which goes up to 20% on selected weekends
• Subsidised gym membership at The Club, our state-of-the-art gym and wellness centre.
• Loads of catering options across our campus. They serve healthy and delicious choices every day. And it's all sustainably sourced.
• Campus spaces available for associates to relax. You can study or play, and we encourage downtime, collaboration, and relaxation. This includes our very own rooftop terrace and Games Lounge. We love to use it for team events, informal meetings or a good catch-up.
• The learning space. Our dedicated home for learning. It's a calm and reflective space for associates to focus on their development.
• Regular team social events including go home early days during Summer

Job Specifics:

• Fixed term contract that will run until the end of January 2026
• Full time contract offering 37.5 hours per week
• Part time Contracts offering 20 hours per week.
• Shifts are Monday to Friday 9-5 outside of peak trading months and teams work 1 in every 3 weekends (Saturday & Sunday)
• During Peak trading months (October, November & December) the team extend their opening hours and offer 3 rotating shifts on a weekly basis (8:00 - 16:00, 9:00 - 17:00 & 11:00-19:00)
• We offer 2 weeks of full-time training to help get you job ready before starting your contracted hours.

Want a new role you won't just like but love?

Apply now.

As proud as we are of our past success, it is our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger and be part of our future. Apply now

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

73 Clarendon Road

Location:

EUR Home Office Watford GB