Customer Services Advisor

TN United Kingdom; Hemel Hempstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in motoring services is seeking a Customer Services Advisor in Hemel Hempstead. This role is perfect for those passionate about cars and cycling, offering the opportunity to work directly with customers while providing fitting services for car parts and cycle repairs. With a focus on developing practical problem-solving skills, you will thrive in a supportive environment that values training and career growth. Join a team dedicated to enhancing customer experiences and making a positive impact in the community.

Benefits

Holiday

Pension

Store Discounts

Employee Discounts

Wellness Programs

Bike Schemes

Life Assurance

Uniform

Share Schemes

Healthcare Plans

Qualifications

• Experience in delivering excellent customer service, ideally in retail.
• Knowledge of car parts fitting and cycle repair is a plus.

Responsibilities

• Deliver fitting services for car parts and cycle servicing.
• Provide excellent customer service and address customer needs proactively.

Skills

Customer Service

Problem Solving

Retail Experience

Sales Target Achievement

Job description

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Customer Services Advisor, Hemel Hempstead

Client: Halfords

Location: Hemel Hempstead, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 4708c906aa6b

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

• Age 21+ £12.84 per hour
• Under 21 £10.63 per hour

Love all things motoring and cycling? Great with customers?

Your knack with customers and enthusiasm for cars and bikes will lead you to success. Experience in fitting car parts and cycle repair is ideal, but training will be provided to develop your skills. You will work on customers' vehicles and bikes, delivering fitting services including car parts, technology, and cycle servicing.

We focus on developing your practical problem-solving skills and efficiency. Retail experience is preferred, especially in a customer-focused sales environment, but we are open to candidates demonstrating relevant experience.

We invest heavily in training to support your career development, whether in Retail or other areas of the Group.

To succeed, you will need:

• Experience in delivering excellent customer service, ideally in retail
• A proactive approach to customer needs
• Availability for rota work, including weekends

Ideally, you will also have:

• Knowledge of car parts fitting and cycle repair
• Experience working towards sales targets

Benefits include holiday, pension, store discounts, employee discounts, wellness programs, bike schemes, life assurance, uniform, share schemes, cycle to work, financial planning apps, and healthcare plans.

Join us as we grow in motoring services and electric mobility, and be part of our success in getting the nation safely back on the move.

We welcome applications from all backgrounds and are committed to creating an inclusive workplace.