Customer Services Advisers

Livin Housing; Tudhoe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Benefits package

Job summary

Livin Housing is expanding its Customer Services team to deliver a brilliant customer experience for people who live in sustainable homes and places. You will handle inquiries across multiple channels—phone, LiveChat, email and social media—and help customers with timely, accurate information.

You’ll work in a fast-paced environment, aiming for first contact resolution and contributing to live changes that improve our services and customer journeys.

Qualifications

• Ideally holds a Level 3 qualification in a relevant subject and commitment to professional development.
• Experience in delivering first contact resolution across multiple channels.

Responsibilities

• Deliver excellent customer service across call, LiveChat, email and social media channels.
• Contribute to customer journey mapping and digital transformation initiatives.
• Collaborate with teams to implement changes and improve customer satisfaction.

Skills

Customer service

Communication

Multi-channel

First contact

Education

Level 3 qualification

Job description

We are growing our team to continue to provide a brilliant customer experience by providing seamless, reliable and convenient customer service.
Our Customer Services Advisers are much more than just call handlers. These are exciting opportunities to deliver an exceptional service to customers, whilst playing a key role in helping us to deliver and achieve our business ambitions to improve lives through sustainable homes and places.
Your customer expertise and insight will be invaluable to customer journey mapping and digital transformation, and you will have the opportunity to contribute to exciting change projects that make a real difference to the customer.
We are looking for a flexible, resilient, and experienced team player who offers a great customer-focused experience in a fast-paced environment through multi-channels; from call handling through to LiveChat, email and social media.

As a confident and enthusiastic communicator, you will be experienced in achieving first contact resolution using your organisational knowledge to resolve a variety of queries. You will be a passionate and vocal advocate for delivery of a brilliant customer experience and have the confidence and drive to work collaboratively with others across Livin to identify the best course of action to achieve customer satisfaction and deliver our Plan A.
Ideally you will hold a Level 3 qualification in a relevant subject and be able to demonstrate your commitment to professional development and learning.

We are an award-winning not for profit housing association that currently owns nearly 9,000 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants' current and future aspirations. We offer support that help people into work and training and increase their financial confidence and stability.
Our Plan A sets out our strategy for a realistic path to success. It's flexible. It can cope with the things we do not yet know. Importantly it's cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make by improving lives through the provision of sustainable homes and places., We are an award winning not for profit housing association based in County Durham. We help improve the lives of the people living in our homes and in our communities.

Up to £28,720.98 per annum (based on knowledge and experience), plus Local Govt. Pension Scheme and other benefits

Contract Type:

• 1 x 6 month temporary contract at 29.36 hours (October 2026 to March 2027)
• 1 x 12 month temporary contract at 37 hours (starting November 2026)

Hours:

• 29.36 Hours per week (Monday, Tuesday, Thursday and Friday)
• 37 Hours per week (Monday to Friday)

We offer a competitive salary and benefits package.