Customer Services Administrator

Foresters Financial; Whitmore; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme. Company matches up to

Life cover

Hybrid working after training (1 day/w

Charitable workday

Wellbeing support Programme

Job summary

Foresters Financial UK is seeking a Customer Services Administrator in Bromley on a 5 month fixed term contract. You will handle high volumes of inbound calls, respond to emails, and support customers and Financial Advisers throughout contract terms.

A confident communicator with strong organisational skills will thrive in our friendly, fast-paced team. With a 35-hour week and hybrid working after training, this role offers stability and a clear path to delivering high-quality service while

Qualifications

• Confident communicator with strong telephone manner.
• Excellent written and verbal communication skills.
• Good computer literacy and attention to detail.

Responsibilities

• Handle a high volume of inbound calls and enquiries with professionalism and care.
• Respond to customer correspondence via email and letter.
• Liaise with customers, Financial Advisers, and third parties to process instructions and resolve queries.
• Work with your team to meet service standards and deliver a seamless customer experience.

Skills

confident communicator

strong telephone manner

excellent written and verbal comms

team player

organisational skills

problem solving

attention to detail

computer literacy

Tools

Microsoft Office

Job description

Customer Services Administrator

Bromley

£23,842 per annum

5 Months Fixed Term Contract, Full Time (35 hours per week)

Join a team that puts people first.

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a 5 month fixed term contract you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

What you’ll be doing:

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we’re looking for:

• A confident communicator with a strong telephone manner
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues
• If you have financial services experience this is of benefit but it is not essential.

What we offer:

• £23,842 annual salary
• Annual holiday allowance of 25 days holiday plus bank holidays
• Contributory pension scheme. Company matches up to 5%
• Life cover
• Hybrid working after training (1 days/week from home)
• Supportive team culture and opportunities to grow
• 1 days paid charitable workday
• Wellbeing support Programme

Working hours:

35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley