Customer Experience & Admin Specialist

Foresters Financial UK; Bromley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Contributory pension scheme

Life cover

Supportive team culture

Season Ticket Loan

Paid charitable workday

Employee Assistance Programme

Job summary

Foresters Financial UK is seeking a Customer Service Administrator to join their team in Bromley. You will support customers and Financial Advisers, handling calls and resolving queries in a fast-paced setting.

Key responsibilities include managing communications, problem-solving, and maintaining service standards. The ideal candidate will have strong communication skills and a team-oriented mindset, and will benefit from a contributory pension, life cover, and a supportive culture.

Qualifications

• Strong telephone manner and ability to communicate effectively.
• Attention to detail and ability to prioritize tasks.
• Enjoys investigating and resolving customer issues.

Responsibilities

• Handle high volume of inbound calls with professionalism.
• Respond to customer emails and letters.
• Liaise with Financial Advisers and third parties.
• Work closely with team to meet service standards.

Skills

Confident communicator

Excellent written and verbal communication skills

Good computer literacy

Strong organisational skills

Problem-solving

Job description

Foresters Financial UK is seeking a Customer Service Administrator to join their team in Bromley. You will support customers and Financial Advisers, handling calls and resolving queries in a fast-paced setting.

Key responsibilities include managing communications, problem-solving, and maintaining service standards. The ideal candidate will have strong communication skills and a team-oriented mindset, and will benefit from a contributory pension, life cover, and a supportive culture.