Customer Service Administrator

Foresters Financial UK; Bromley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Contributory pension scheme

Life cover

Supportive team culture

Season Ticket Loan

Paid charitable workday

Employee Assistance Programme

Job summary

Foresters Financial UK is seeking a Customer Service Administrator to join their team in Bromley. You will support customers and Financial Advisers, handling calls and resolving queries in a fast-paced setting.

Key responsibilities include managing communications, problem-solving, and maintaining service standards. The ideal candidate will have strong communication skills and a team-oriented mindset, and will benefit from a contributory pension, life cover, and a supportive culture.

Qualifications

• Strong telephone manner and ability to communicate effectively.
• Attention to detail and ability to prioritize tasks.
• Enjoys investigating and resolving customer issues.

Responsibilities

• Handle high volume of inbound calls with professionalism.
• Respond to customer emails and letters.
• Liaise with Financial Advisers and third parties.
• Work closely with team to meet service standards.

Skills

Confident communicator

Excellent written and verbal communication skills

Good computer literacy

Strong organisational skills

Problem-solving

Job description

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator, you will play a key role in supporting our customers and field-based Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

What you’ll be doing:

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we’re looking for:

• A confident communicator with a strong telephone manner
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues

What we offer:

• Contributory pension scheme. Company matches up to 5%
• Life cover
• Supportive team culture and opportunities to grow
• Season Ticket Loan
• 1 days paid charitable workday
• Employee Assistance Programme

Working hours:

35 hours per week, Monday to Friday. Start times vary weekly between 8:30–16:15 or 9:15–17:00.

Ready to make a difference?

Apply now and be part of a team that values service, integrity, and community.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.