Customer Service & Van Driver - Builders Merchant

EH Smith Group; Birmingham; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Profit share bonus

Pension salary sacrifice

30 days leave + bank holidays

Flexible holiday buy/sell 3 days

Enhanced maternity/paternity pay

Life Assurance

Health Cash Plan

Workwear/PPE provided

Employee support line

Mental Health First Aiders

Job summary

EH Smith Group in Birmingham Central is seeking a Customer Service Operative/Van Driver to join our team at the Brighton Road branch. This combined role supports customers while handling deliveries, stock control and related duties to keep projects moving.

We value a pro-active approach, excellent communication and organisation. The successful candidate will work with colleagues, local builders and suppliers, manage workload, and hold a Full UK Driving Licence for Van Driver duties.

Qualifications

• Ability to plan, organise and manage workload to ensure high-quality service.
• Pro-active approach to customer service with strong communication skills.
• Familiarity with stock handling and sale of heavyside building materials.
• Full UK Driving Licence required for van duties.

Responsibilities

• Serve customers and pick orders.
• Load and unload HGV and customer vehicles.
• Maintain stock, layout and stock takes.
• Deliver first‑class customer service.
• Adhere to health and safety guidelines.
• Develop relationships with builders, contractors and suppliers.

Skills

Customer service

Stock handling

Relationship building

Driving licence (UK)

Job description

EH Smith Group in Birmingham Central is seeking a Customer Service Operative/Van Driver to join our team at the Brighton Road branch. This combined role supports customers while handling deliveries, stock control and related duties to keep projects moving.

We value a pro-active approach, excellent communication and organisation. The successful candidate will work with colleagues, local builders and suppliers, manage workload, and hold a Full UK Driving Licence for Van Driver duties.