Customer Service Technician

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Customer Service Technician in Newcastle-upon-Tyne. The role involves performing multi-trade tasks and delivering exceptional customer service. Candidates should possess a range of skills including joinery, bricklaying, and effective communication, ensuring compliance with health and safety standards.

Qualifications

• Multi-skilled with knowledge of joinery, bricklaying, plastering, and more.
• Proficient in PC use.
• Minimum basic first aid proficiency.

Responsibilities

• Carry out multi-trade remedial tasks in occupied/unoccupied properties.
• Ensure customer service vehicle is compliant with health & safety statutes.
• Obtain signed satisfaction notifications from customers post-task.

Skills

Joinery

Labouring

Bricklaying

Plastering

Painting

Tiling

Effective communication

Customer service

Education

Basic first aid proficiency

Job description

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Customer Service Technician, Newcastle-upon-Tyne, Tyne and Wear

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description:

Carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful, and workmanlike manner, upholding Miller Homes' core values and delivering excellent customer service as the face of Miller Homes Customer Service in the field.

• Ensure the customer service vehicle is properly stocked, clean, and compliant with health & safety statutes and road laws.
• Maintain a smart appearance, wear appropriate footwear and PPE, and ensure they are in good condition.
• Carry ID at all times and show upon request.
• Coordinate with the Central Office Hub for status reports and manage tasks efficiently.
• Obtain signed satisfaction or completion notifications from customers post-task.
• Arrive promptly and inform the line manager of any issues prior to work.
• Perform work diligently and safely following the company's SH&E Management System and company procedures.
• Regularly review Miller Homes Customer Service Manual to ensure compliance.

Key Capabilities Required (Multi Trade Operative / Customer Service Technician):

Skills, Capabilities, and Attributes

• Multi-skilled with knowledge of joinery, labouring, bricklaying, plastering, painting, tiling, understanding drawings, assembly, some M&E knowledge, SH&E proficiency, and awareness of Miller's products and specifications.
• Proficient in PC use.
• Basic understanding of NHBC standards and construction techniques.
• Minimum basic first aid proficiency.
• Scaffold awareness and cherry picker certification (training provided).
• Effective communication skills and a clean, courteous driving record.

Behavioral Attributes

• Represent Miller professionally in the field.
• Handle confrontations tactfully, escalate issues appropriately.
• Build effective relationships with colleagues and clients.
• Work efficiently both individually and as part of a team.
• Provide courteous, exemplary customer service at all times.