Customer Service Team Manager

Bond Williams Professional Recruitment; Wimborne Minster; On-site; GBP 44,000; Full time

Job summary

An established industry player is seeking a Customer Services Manager to lead a dynamic team in Wimborne. This pivotal role involves guiding a high-performing team, ensuring regulatory compliance, and delivering exceptional customer experiences. If you are passionate about customer service and ready to make a significant impact, this opportunity is perfect for you. Join a forward-thinking company that values leadership and innovation in the financial services sector, and take the next step in your career with a competitive salary and great benefits.

Qualifications

• Proven experience in a managerial role, preferably in financial services.
• Strong communication and organisational skills are essential.

Responsibilities

• Lead and motivate a high-performing customer service team.
• Ensure compliance with regulatory standards and improve service delivery.

Skills

Managerial Experience

Interpersonal Skills

Communication Skills

Organisational Skills

Solutions-Driven Approach

Decision-Making Skills

Team Motivation

Job description

Bond Williams Professional Recruitment provided pay range

This range is provided by Bond Williams Professional Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Bond Williams Professional Recruitment

Director at Bond Williams Professional Recruitment

Customer Services Manager – Wimborne – Up to £44K – Great Benefits

Are you an experienced leader with a passion for customer service?

We’re looking for a Customer Services Manager to join our client’s team. In this role, you'll lead a high-performing team, ensure regulatory compliance, and deliver outstanding customer experiences. If you're ready to take on a key leadership role and make a real impact, we'd love to hear from you!

Key Responsibilities:

• Lead team performance through coaching, feedback, and regular reviews.
• Motivate the team to enhance productivity and customer experience.
• Coordinate workloads to ensure efficient, high-quality service delivery.
• Monitor KPIs (call volumes, abandonment, and acceptance rates) to meet targets.
• Ensure adherence to regulatory and internal controls, maintaining accurate documentation.
• Report on risk changes and manage compliance within the risk management framework.
• Drive team development through training and collaboration with Learning & Development.
• Prepare and deliver reports, supporting key projects and decision-making.
• Oversee recruitment and onboarding of new team members.
• Act as a subject matter expert for complex queries and escalated calls.
• Keep the team engaged with new initiatives, products, and industry trends.
• Provide tailored support to vulnerable customers, ensuring empathy and compliance.

Key Skills & Experience:

• Previous managerial experience, ideally within financial services
• Strong interpersonal, communication, and organisational skills
• Ability to work under pressure with a proactive, solutions-driven approach
• Effective decision-maker with strong information-gathering skills
• Collaborative leadership style focused on motivating and developing the team

Are you interested in the Customer Services Team Manager role and would like to be considered? We would love to hear from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Banking, Financial Services, and Telephone Call Centers

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