Customer Service Team Manager

Biffa Waste Services; Barlborough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career development

Medical and dental scheme

Biffa Perkz – high street discounts

Family-friendly policies

Job summary

Biffa Waste Services is recruiting a Customer Service Team Manager for our site in Barlborough. You will lead and develop a team of customer service professionals, coaching them to achieve and exceed contact centre targets while delivering outstanding call handling and efficient complaint resolution.

The role requires resilience, composure under pressure, and a proactive approach to deadlines. The successful candidate will drive performance, nurture skills, and contribute to a culture of

Qualifications

• Leads a team of customer service professionals and drives performance targets.
• Proven ability to handle calls and resolve complaints effectively.
• Thrives under pressure and meets tight deadlines.

Responsibilities

• Lead and coach a team of customer service representatives to meet targets.
• Deliver exceptional call handling and complaint resolution.
• Monitor performance, provide feedback and development plans.
• Ensure deadlines are met and service levels maintained.

Skills

Team leadership

Contact centre targets

Call handling

Complaint resolution

Job description

Customer Service Team Manager

• Barlborough, Chesterfield Derbyshire
• 37.5 hours per week – Monday to Saturday (1 in 8 Saturdays worked)
• Competitive salary and bonus scheme

Can you lead, develop and motivate a team of customer service professionals?

You will lead a team of customer service representatives, coaching them to deliver their best. We are looking for someone with a track record of delivering contact centre-related targets with excellent call-handling and complaint resolution skills. You will need to be confident under pressure, resilient and used to meeting strict deadlines. This is a great opportunity for a customer services professional who feels ready to manage a team.

Here’s why you’ll love it at Biffa

• Career development, training and coaching – because if you don't grow, we don't grow
• Medical and dental scheme for you and your family
• Biffa Perkz – high street discounts for you and your family
• Pioneering family-friendly policies

We're here to change the way people think about waste
Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.