Customer Service Team Leader

JR United Kingdom; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une organisation internationale de logistique recrute un Team Leader en service client pour son bureau de Hull. Le candidat idéal doit avoir une expérience solide dans la chaîne d'approvisionnement et la conformité douanière, ainsi qu'une passion pour l'amélioration du service client. Ce rôle implique la direction d'une équipe pour garantir la satisfaction des clients tout en respectant les régulations internationales.

Qualifications

• Expérience antérieure dans un rôle de direction au service client dans un environnement de chaîne d'approvisionnement.
• Compréhension forte des processus de conformité douanière et de commerce international.
• Capacité prouvée à diriger, coacher et motiver une équipe.

Responsibilities

• Gestion des opérations quotidiennes de l'équipe de service client.
• Amélioration de la satisfaction client par le développement de processus.
• Surveillance de la performance de l'équipe et reporting des KPI.

Skills

Communication

Problèmes de résolution

Organisation

Leadership

Job description

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Hours: Full-time, Monday to Friday, 8:00am – 4:30pm

Sector: International Supply Chain & Logistics

About the Role

We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Hull offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.

You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.

Key Responsibilities

• Lead and manage the day-to-day operations of the customer service team
• Improve customer satisfaction by developing processes and service quality standards
• Oversee and ensure compliance with customs-related activities and documentation
• Work closely with other departments to ensure seamless customer experience
• Identify training needs and support the development of team members
• Handle escalations and resolve customer issues promptly and professionally
• Monitor team performance and report KPIs to senior management

Key Requirements

• Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment is a must
• Strong understanding of customs compliance and international trade processes
• Proven ability to lead, coach, and motivate a team
• Excellent communication and problem-solving skills
• Highly organised and process-driven, with a customer-focused mindset
• Comfortable working in a fast-paced, high-volume environment

How to Apply

If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or get in touch for more information.