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IGH Customer Manager

JR United Kingdom

Glasgow

Hybrid

GBP 40,000 - 70,000

Full time

3 days ago

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Job summary

A leading consultancy is looking for an IGH Customer Manager to drive customer transformation projects across various sectors including Infrastructure and Healthcare. This role provides the opportunity to work flexibly and contribute to client success while developing your career in a supportive environment.

Benefits

Agile working options

Secondment opportunities

Birthday day off

Career development discussions

Qualifications

Proven track record in complex programs focusing on customer outcomes.
Experience with customer experience technology solutions (CRM, Websites).
Skill in leading customer-centric change programs.

Responsibilities

Deliver customer transformation projects across IGH sectors.
Lead teams in client engagements.
Coach and develop team members.

Skills

Customer outcomes focus

Structured consulting methodologies

Customer experience technology solutions

Customer-centric change programs

Digital and data management

Education

Bachelor's degree in relevant field

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds, and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we immerse ourselves in our clients' organizations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn't fit all when it comes to how, when, and where you work. That's why we're proud to offer our colleagues agile working options. We believe in putting you at the center of your career – KPMG will offer training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you'll benefit from rewards such as secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and be based at client sites at times, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including annualized hours, early or late starts, shorter working days, etc. We're happy to discuss your requirements and our flexible options, and can connect you with colleagues who work flexibly.

What will you be doing?

Delivering customer transformation projects across the Infrastructure, Government, and Healthcare (IGH) sectors.
Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of larger teams, depending on the engagement.
Contributing to practice development, including leading internal initiatives to build industry or technical expertise.
Coaching and developing team members and acting as a performance manager in a matrix environment.
Applying detailed understanding of wider capabilities across Strategy, Insight, and Technology deployment in technology-enabled customer projects.
Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development.

What will you need to do it?

Proven track record of successful delivery within complex programs focusing on customer/citizen outcomes.
Experience using and refining structured consulting methodologies.
Experience supporting the implementation of customer experience technology solutions (CRM, Websites, Portals, Apps, Contact Centers) as a business analyst, service designer, or change manager.
Experience in designing and implementing customer-centric change programs and leading workstreams or initiatives.
Experience in customer and digital maturity assessments, customer research, and translating outputs into strategies or technical plans.
Understanding of digital, data, and technology's role in managing and improving customer experience.
Experience in sectors like Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

Bristol
Manchester
Leeds
London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. Please discuss your flexibility needs with our team.

More information:

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