Customer Service Team Lead — Drive Excellence & Growth

Wolviston Management Services Limited; Tees Valley; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Workplace Pension

Private Medical Insurance

Life Assurance

Income Protection

Job summary

Tioxide, a LB Group subsidiary, is seeking a Customer Service Team Leader to guide a front-line team in a fast-paced manufacturing environment. You will ensure accurate order processing, drive customer satisfaction and maintain compliance with company procedures.

You will manage daily operations, coach staff, monitor KPIs, and collaborate with logistics partners while upholding health, safety and quality standards. Stockton-on-Tees area experience preferred.

Qualifications

• Experience leading a customer service team in a manufacturing, distribution, or supply chain environment.
• Ability to manage day-to-day customer service operations and KPI tracking.
• Experience with ERP systems (e.g., SAP, Sage) and MS Office, especially Excel.

Responsibilities

• Lead, motivate and develop a team of Customer Service Representatives to deliver excellent service.
• Manage day-to-day operations and ensure orders are processed accurately and efficiently.
• Allocate resources, manage workloads, holidays and cover to maintain service levels.
• Coach and develop team members through feedback and training.
• Monitor performance against KPIs and drive continuous improvement.
• Build relationships with customers, logistics providers and internal stakeholders.

Skills

Customer service leadership

ERP systems (SAP, Sage)

Excel

Order-to-cash

Communication skills

Team coaching

Stakeholder management

Education

Experience in manufacturing/logistics

Tools

SAP

Job description

Tioxide, a LB Group subsidiary, is seeking a Customer Service Team Leader to guide a front-line team in a fast-paced manufacturing environment. You will ensure accurate order processing, drive customer satisfaction and maintain compliance with company procedures.

You will manage daily operations, coach staff, monitor KPIs, and collaborate with logistics partners while upholding health, safety and quality standards. Stockton-on-Tees area experience preferred.