Temporary Customer Service Team Lead — Drive Efficiency

Pertemps Telford; Shrewsbury; On-site; GBP 22,000 - 31,000; Full time

Job summary

Pertemps Telford, based in Telford centre, is seeking a temporary full-time Customer Service Team Leader to manage a busy department during a peak period. You will lead, coach and develop the administration team, ensuring high-quality service and prompt handling of enquiries.

You will report to the Customer Service Manager, oversee daily workloads, monitor performance, and drive service improvements with a hands-on approach. 35 hours weekly, £19.23 per hour.

Qualifications

• Experience leading a small, busy customer service or administration team.
• Excellent organisational and time-management skills.
• Proactive, hands-on leadership with coaching ability.
• Strong Excel skills and data reporting experience.
• Experience using ticketing/workflow systems.

Responsibilities

• Oversee daily workloads and priorities to meet SLAs.
• Coach and develop team members and monitor performance.
• Analyse performance data and prepare management reports in Excel.
• Collaborate with Customer Service Manager on process improvements.

Skills

Team Leadership

Customer Service

Coaching

Excel

Ticketing Systems

Time Management

Communication

Prioritisation

Job description

Pertemps Telford, based in Telford centre, is seeking a temporary full-time Customer Service Team Leader to manage a busy department during a peak period. You will lead, coach and develop the administration team, ensuring high-quality service and prompt handling of enquiries.

You will report to the Customer Service Manager, oversee daily workloads, monitor performance, and drive service improvements with a hands-on approach. 35 hours weekly, £19.23 per hour.