Customer Service Supervisor / Team Leader

Office Angels; Kingston upon Thames; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A respected player in the trading and fresh produce industry is seeking a Customer Service Supervisor / Team Leader to manage a team of administrators and ensure smooth administrative operations. This hybrid role offers a salary up to £34,000 along with opportunities for professional development and includes a supportive working environment.

Benefits

23 days holiday + bank holidays

Paid overtime for Saturday rota

Contributory pension scheme

Strong potential for professional development

Qualifications

• Proven line management or supervisory experience.
• Strong IT skills including Word.
• Ability to work effectively to deadlines.

Responsibilities

• Leading a team of administrators and managing the sales and purchase order processes.
• Monitoring desk workloads and redistributing tasks.
• Maintaining electronic and paper-based records.

Skills

Leadership

Time Management

Organizational Skills

Customer Service

Communication

Job description

Customer Service Supervisor / Team Leader

Location - Kingston

Salary - Up to £34,000

Start Date - Immediate
Location - Hybrid (3 days office / 2 days WFH)

Hours - Monday-Friday, 7:00am-4:00pm - Hybrid - 3 days in the officed 2 WFH- (1 hour lunch)

Plus occasional Saturdays (7:30am-11:00am, paid as overtime and all Saturdays are WFH)

Our client is a well-established and highly respected player within the trading and fresh produce industry. They are currently seeking a Customer Service Supervisor / Team Leader to join their commercial support function. This is a fantastic opportunity for an experienced administrator with line management exposure to step into a team leadership role with scope to grow.

The Role:

Reporting directly to the Commercial Support Manager, the successful candidate will be responsible for leading a team of administrators and ensuring the smooth running of day-to-day administrative functions, particularly within the sales and purchase order process.

Key responsibilities include:

• Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences.


• Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels.


• Overseeing admin processes across both Sales and Purchase functions.


• Providing administrative support to the trading desks and assisting with consignment management.


• Managing sales data input, stock monitoring, pricing entries, and invoice checking.


• Maintaining both electronic and paper-based records in an organised, accurate manner.

The Ideal Candidate Will Have:

Essential:

• Proven line management or supervisory experience, ideally in a sales admin or customer service setting.


• Strong IT skills, including Word and experience within a Windows environment.


• Excellent time management and the ability to work effectively to deadlines.


• Great organisational skills and attention to detail.


• Professional communication skills - confident and assertive without being aggressive.


• A flexible, proactive approach and the ability to work well as part of a multi-tasking team.


• A strong customer service mindset and ability to stay focused in a busy environment.

Desirable:

• Experience using Excel or similar spreadsheet software.


• Background or interest in the fresh produce or trading sector.


• Ambition to grow beyond the initial scope of the role.

Package & Benefits:

• Salary up to £34,000 (dependent on experience)


• Hybrid working pattern (3 days in the office, 2 days from home)


• 23 days holiday + bank holidays (pro rata for part-time)


• Paid overtime for Saturday rota (1 in 3 rotation)


• Contributory pension scheme (5% employee / 3% employer) after 3-month probation


• Strong potential for professional development and exposure to commercial functions

If you are interested in this role, please contact [e-mail]

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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