Customer Service Supervisor - Edinburgh

Motorpoint Ltd; City of Edinburgh; On-site; GBP 29,000 - 40,000; Full time

Job summary

Motorpoint Ltd is seeking a Customer Service Supervisor in Edinburgh to ensure outstanding customer experiences throughout the vehicle handover process. This role involves leading customer service initiatives, resolving issues promptly, and collaborating with various teams. Join a company committed to employee welfare with numerous perks, including paid time off, training, and discounts.

Benefits

Paid time off every month

28 days holiday plus additional days

Long service awards

Staff discount on cars

Discounts at retailers & restaurants

Pension

Healthcare

Enhanced Parental Leave

Vocational and personal development courses

Quarterly team socials

Qualifications

• Proven track record in strong customer service in face-to-face settings.
• Ability to identify training needs and mentor others.
• Full UK driving license required.

Responsibilities

• Oversee the vehicle handover process and ensure smooth operation.
• Deliver excellent customer service and resolve issues on the same day.
• Work with the Sales Manager to enhance the customer journey.

Skills

Customer Service

Communication

Organizational Skills

Mentoring and Coaching

Job description

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

You will be joining Motorpoint during a very exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Customer Service Supervisor

Pay: £14.00 per hour+ bonus

Hours:40 per week

Location: Edinburgh

Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.

* Due to the nature of the role we will require you to have a full UK driving licence*

Our Customer Service Supervisor plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.

Let's tell you a little bit about what you will be doing.

• You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
• Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded through fantastic customer service
• Ensure customer issues are resolved positively and on a same-day basis
• Working as part of a team to ensure customer service (NPS) targets are met monthly
• Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity
• Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay
• Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!

What do we need from you?

• A proven track record of strong customer service working within a face-to-face customer service environment
• Strong verbal and written communication skills
• Commitment to providing great customer service with strong organisational skills
• Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be
• Due to the nature of the role, we will require you to have a full UK driving licence

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
  
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed