Customer Service Supervisor (CSS)

University of Exeter; Exeter; On-site; GBP 25,000 - 31,000; Full time

Job summary

University of Exeter is seeking a Customer Service Supervisor to lead our Commercial Operations team across Streatham and St Luke’s Campuses, with a starting salary from £28,029 on Grade C, depending on knowledge, skills and experience. The role delivers an outstanding food and drink experience for students, staff and visitors.

You will supervise daily operations in campus outlets, maintain high standards of service, food quality, cleanliness and compliance, with full training provided.

Responsibilities

• Supervise daily operations within campus outlets.
• Maintain high standards of service, food quality, cleanliness and compliance.
• Deliver exceptional customer service to students, staff and visitors.

Job description

Customer Service Supervisor

This full-time post is available from Monday 3rd August 2026 on a permanent basis.

About The Role

The starting salary will be from £28,029 on Grade C, depending on knowledge, skills and experience.

We are seeking an enthusiastic, innovative and customer-focused Customer Service Supervisor to join our Commercial Operations team, supporting catering and trading operations across the University of Exeter’s Streetham and St Luke’s Campuses.

This role plays a key part in delivering an outstanding food and drink experience for our students, staff and visitors. You will help supervise daily operations within our commercial outlets, ensuring consistently high standards of service, food quality, cleanliness and compliance.

While previous supervisory experience in retail, catering or hospitality is desirable, we welcome applications from motivated individuals with a passion for food and drink and a strong commitment to customer service. Full training will be provided.

About You

The post holder will make a significant contribution to the achievement of the following aims:

• Ensuring students receive the highest quality experience
• Developing and maintaining industry-leading service standards
• Delivering exceptional customer service to students and event clients
• Supporting financial performance to enable continued investment across the University estate

At the heart of this role is a commitment to outstanding customer service and a passion for delivering high-quality food and drink in our unique and vibrant campus venues.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further Information

Please contact Paul Weller, [e-mail]

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit‑based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.