Customer Service Supervisor (CSS)

Eurobioimaging; Exeter; On-site; GBP 25,000 - 31,000; Full time

Job summary

University of Exeter is seeking a Customer Service Supervisor to join our Commercial Operations team across the Streatham and St Luke’s Campuses. This full-time role starts at £28,029 on Grade C, depending on knowledge, skills and experience.

You will supervise daily operations in our campus outlets, ensuring high standards of service, food quality, cleanliness and compliance, delivering an outstanding food and drink experience for students, staff and visitors.

Qualifications

• Previous supervisory experience in retail, catering or hospitality is desirable.
• Full training will be provided.
• Motivated individuals with a passion for food and drink and a strong commitment to customer service.

Responsibilities

• Supervise daily operations within campus outlets, ensuring high standards of service, food quality, cleanliness and compliance.
• Deliver an outstanding food and drink experience for students, staff and visitors.

Skills

Customer-focused

Supervisory experience

Team leadership

Job description

About The Role

Customer Service Supervisor

Thisfull-timepost is availablefrom Monday 3rd August 2026on apermanent basis.

The starting salary will be from £28,029on Grade C, depending on knowledge, skills and experience.

We are seeking an enthusiastic, innovative and customer-focused Customer Service Supervisor to join our Commercial Operations team, supporting catering and trading operations across the University of Exeter’s Streatham and St Luke’s Campuses.

This role plays a key part in delivering an outstanding food and drink experience for our students, staff and visitors. You will help supervise daily operations within our commercial outlets, ensuring consistently high standards of service, food quality, cleanliness and compliance.

While previous supervisory experience in retail, catering or hospitality is desirable, we welcome applications from motivated individuals with a passion for food and drink and a strong commitment to customer service. Full training will be provided.

About You

The post holder will make a significant contribution to the achievement of the following aims:

• Ensuring students receive the highest quality experience
• Developing and maintaining industry-leading service standards
• Delivering exceptional customer service to students and event clients
• Supporting financial performance to enable continued investment across the University estate

At the heart of this role is a commitment to outstanding customer service and a passion for delivering high-quality food and drink in our unique and vibrant campus venues.

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements -https://www.gov.uk/skilled-worker-visa.