Customer Service Supervisor

B&M Retail Limited; Thetford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading retail company is seeking a Customer Service Supervisor for their Thetford location. The role involves overseeing the checkout area while ensuring exceptional customer service, managing a small team, and maintaining compliance with legal requirements. It's a part-time position offering flexible shifts and great training opportunities.

Benefits

Store discounts

Additional discounts through colleague portal

Qualifications

• Experience supervising/managing a small team in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• Flexible approach and a 'can do' attitude.

Responsibilities

• Support the Customer Service Manager in running the cash office and checkout area.
• Deliver exceptional customer service and ensure colleagues demonstrate appropriate behaviors.
• Merchandise the store and operate processes to meet legal requirements.

Skills

Customer Service

Numerical Skills

Problem Solving

Team Leadership

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team inBreckland Retail Park, Thetford!This is a permanent, part time role working 30 hours per week,and will require the flexibility to work shifts in the daytime, evenings and at weekends.

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

You will also:

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriatebehavioursin the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidateswill beenthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that you have the following:

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

At B&M, we offer great benefits including discount in our stores and our colleagueportal offers additional discount for retailers, hospitality & much more! For further information, please clickhere

Our roles don’t tend to be around for long, so apply now to avoid disappointment!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.