Customer Service Supervisor

ENGINEERINGUK; Taunton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in food wholesaling seeks an Assistant to manage a vibrant team in a fast-paced environment. This role involves ensuring compliance, training staff, and enhancing customer service quality. Ideal for those passionate about customer engagement and team leadership.

Benefits

Colleague discount card with Tesco

Free eye tests and discounts on glasses

Health and Wellbeing support

Retirement savings plan with matching contributions

Comprehensive holiday package

Qualifications

• Experience in customer service and team management.
• Excellent communication skills.
• Practical retail experience.

Responsibilities

• Ensure compliance with legal standards and company procedures.
• Train team in cash handling to minimize losses.
• Engage with customers to resolve issues.

Skills

Customer Service

Team Management

Communication

Flexibility

Job description

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View more categories | View less categories | Sector: Customer Services | Role: Assistant | Contract Type: Permanent | Hours: Full Time

What's in it for you

At Booker, we offer a great place to work and opportunities to advance your career, along with a fantastic benefits package:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% off, increasing to 15%, at Tesco for four days after every pay period, thirteen times a year, plus 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile and other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco bank (terms apply).
• Free eye tests when spending £50 or more, with 30% off glasses, contact lenses, and prescription sunglasses on the same spend.
• 50% off health checks at Tesco Pharmacy.
• Discounted RAC breakdown cover rates.
• Access to a deals website and a cycle-to-work scheme.
• After 3 months, eligibility for our Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching contributions up to 5%.
• Life Assurance coverage of up to three times your annual pay.
• Health and Wellbeing support, including an Employee Assistance Programme and Virtual GP.
• A comprehensive holiday package.

About the role

This position places you at the forefront of our Business Centre, a fast-paced and challenging environment where you'll engage with our vibrant customer base and influence service quality. You will manage a team of over 40 colleagues and serve as Duty Manager periodically.

This is an excellent opportunity to start a career in Food Wholesaling and be part of a successful team.

Responsibilities

• Ensure team compliance with legal standards and company procedures.
• Train your team in cash handling to minimize losses.
• Manage debt recovery and overdue payments.
• Maintain accurate payroll records.
• Engage with customers to resolve issues and gather feedback for service improvement.
• Coordinate with other supervisors on order deliveries.
• Manage a customer-focused team at reception and checkout areas.

Minimum Requirements

• Passion for delivering exceptional customer service.
• Flexibility, adaptability, and team management skills.
• Excellent communication skills with supervisory or management experience.
• Practical retail experience.