Customer Service Supervisor

Lancashire; Preston; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Rewards and lifestyle benefits

24/7 online GP access

Job summary

University of Lancashire is seeking a Customer Service Supervisor to lead a busy customer service and administration function within the Estates and Campus Services Directorate. The role requires experience in a customer-focused environment and supervisory duties.

You will manage diary coordination, meeting preparation, minute-taking and action tracking, using Microsoft 365 tools, including Outlook, to support service activity and records management.

Qualifications

• Experience in a customer-focused service or helpdesk environment.
• Experience supervising staff or managing people within a busy operational service.
• Experience delivering administrative and PA-type support, including diary coordination, meeting preparation, minute-taking and action tracking.

Responsibilities

• Supervise and support the customer service/administration function across the Directorate.
• Oversee diary coordination, meeting preparation, minute-taking and action tracking.
• Assist in delivering high-quality administrative support and service activity management.

Skills

Customer service

Supervisory experience

Diary coordination

Microsoft 365

Education

Level 3 qualification (A Levels or BTEC)

Tools

Microsoft 365 applications

Outlook

Job description

When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.

About the role:

The Estates and Campus Services Directorate provides a range of services that support the University community and campus environment. We are seeking a Customer Service Supervisor to support the delivery of a high-quality customer service and administration function across the Directorate.

About you:

You will have experience working in a customer-focused service or helpdesk environment and experience of supervising staff or managing people within a busy operational service.

You will be experienced in delivering administrative and PA-type support, including diary coordination, meeting preparation, minute-taking and action tracking. You will have strong IT skills, including Microsoft 365 applications, particularly Outlook for diary and meeting management, together with experience of using systems to manage service activity, records or workflows.

For this role you are required to have a Level 3 qualification, such as A Levels or BTEC, or appropriate equivalent experiential learning.

Use of AI in applications:

We want to understand your genuine interest in the role and artificial intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience and the written elements of your application should accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience.

What we can offer you:

• We have a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP.

Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives.

About us:

We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.

Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.