Campus Services Customer Service Supervisor

Lancashire; Preston; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Rewards and lifestyle benefits

24/7 online GP access

Job summary

University of Lancashire is seeking a Customer Service Supervisor to lead a busy customer service and administration function within the Estates and Campus Services Directorate. The role requires experience in a customer-focused environment and supervisory duties.

You will manage diary coordination, meeting preparation, minute-taking and action tracking, using Microsoft 365 tools, including Outlook, to support service activity and records management.

Qualifications

• Experience in a customer-focused service or helpdesk environment.
• Experience supervising staff or managing people within a busy operational service.
• Experience delivering administrative and PA-type support, including diary coordination, meeting preparation, minute-taking and action tracking.

Responsibilities

• Supervise and support the customer service/administration function across the Directorate.
• Oversee diary coordination, meeting preparation, minute-taking and action tracking.
• Assist in delivering high-quality administrative support and service activity management.

Skills

Customer service

Supervisory experience

Diary coordination

Microsoft 365

Education

Level 3 qualification (A Levels or BTEC)

Tools

Microsoft 365 applications

Outlook

Job description

University of Lancashire is seeking a Customer Service Supervisor to lead a busy customer service and administration function within the Estates and Campus Services Directorate. The role requires experience in a customer-focused environment and supervisory duties.

You will manage diary coordination, meeting preparation, minute-taking and action tracking, using Microsoft 365 tools, including Outlook, to support service activity and records management.