Customer Service Supervisor

Driver Hire Borders; Oban; On-site; GBP 25,000 - 35,000; Full time

Job summary

Driver Hire Borders is seeking a Duty Manager for a full-time role at their Business Centre. This position involves managing a team of over 40 colleagues, ensuring compliance with legal standards, and providing exceptional customer service. Candidates should have retail experience and strong supervisory skills, offering a vibrant career opportunity in Food Wholesaling.

Benefits

Discounts at Tesco and other retailers

Health and Wellbeing support

Pension plan with matching contributions

Comprehensive holiday package

Qualifications

• Passion for exceptional customer service.
• Experience in supervising or managing a team.
• Practical experience in retail.

Responsibilities

• Ensure team compliance with legal standards and company procedures.
• Train team in cash handling to minimize losses.
• Engage with customers to resolve issues and improve satisfaction.

Skills

Customer Service

Team Management

Communication

Flexibility

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to grow your career, we offer the following benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months of service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4-day period after every four-weekly payday, i.e., thirteen times a year. Additionally, 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, plus other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank. Terms apply.
• Free eye tests when spending £50 or more, with 30% off on glasses, prescription sunglasses, and contact lenses when spending £50 or more.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals website offering savings on everyday purchases, including a cycle-to-work scheme.
• After 3 months, you can join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) - save up to 5%, with Booker matching your contribution.
• Life Assurance - cover for death in service up to three times your annual pay.
• Health and Wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family.
• A comprehensive holiday package.

About the role

*This role is for 38 hours per week, 5 out of 7 days including weekends*

This position places you at the forefront of our Business Centre. It is a fast-paced, challenging role that offers excellent exposure to our vibrant customer base, allowing you to influence the service we provide. You will manage a team of over 40 colleagues and serve as Duty Manager at various times during the week.

This is a fantastic opportunity to be part of a successful team and to start a career in Food Wholesaling.

You will be responsible for

Ensuring team compliance with legal standards and company procedures at all times.

Training your team in cash handling to minimize losses.

Controlling debt and recovering overdue or failed payments from customers.

Maintaining accurate and timely payroll records.

Engaging with customers to resolve issues and improve satisfaction based on their feedback.

Liaising with other department Supervisors to monitor delivery orders.

Managing a team focused on customer service in reception and checkout areas.

You will need

To succeed, you should have:

A passion for providing exceptional customer service.

Flexibility, adaptability, and enjoy working with and managing a team.

Excellent communication skills and some experience in supervising or managing a team.

Practical experience in retail.