Customer Service Supervisor

JR United Kingdom; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A bespoke manufacturer in the construction industry is seeking a customer services supervisor to enhance service offerings. This full-time role involves managing customer orders, ensuring effective communication with clients, and leading a small team. Ideal candidates will have relevant experience in manufacturing or distribution along with a hands-on, customer-first approach.

Qualifications

• Experienced in customer service, ideally with process implementation in manufacturing or distribution.
• Hands-on approach desired, with ability to manage and develop a small team.

Responsibilities

• Manage customer orders through internal processes.
• Establish processes to keep customers informed of order progress.
• Deal with customer queries and provide quotes.

Skills

Customer service

Process management

Cross-functional collaboration

Tools

Sage

Job description

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Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering.

Reporting into the Operations Director you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes for keeping customers informed of order progress
• Providing quotes to customers
• Dealing with ad hoc customer queries
• Working cross functionally with production

An experienced customer service specialist you will, ideally, have experience of implementing and sustaining processes from grass roots. You will be experienced and wanting to be hands on with the customer as well as develop a small team. Experience in manufacturing, distribution or hire/rental sectors would be preferable as this role is based in a production facility. You will be confident and positive in your approach and will have a ‘customer comes first’ attitude. Ideally you will have experience of sage or another order input system.

This role is offering between £25,000 and £35,000 DOE and type of contract agreed. This role is a full-time role but our client is open to discussing part time hours.

The candidate must live in commutable proximity to St Helens.