Client Services Administrator

JR United Kingdom; Ipswich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading investment manager for charities is seeking a Client Services Administrator to deliver outstanding service and support to clients. This role involves managing client inquiries, documentation, and correspondence while collaborating with internal teams. The position offers a chance to work within the charitable sector on a hybrid basis, providing meaningful contributions.

Qualifications

• Strong communication skills—both written and verbal.
• Confidence in advising clients and handling sensitive enquiries.
• A genuine interest in working with charitable and public sector organisations.

Responsibilities

• Act as the first point of contact for client enquiries by phone and in person.
• Manage client documentation and follow-up actions.
• Assist with complaints and payment queries.

Skills

Communication skills

Collaboration

Attention to detail

Advising clients

Job description

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Meraki Talent is delighted to be supporting a leading investment manager for charities, religious organisations, and the public sector in the appointment of a Client Services Administrator. If you're passionate about providing outstanding service and want to make a genuine difference, this is your chance to be part of something meaningful.

Key Responsibilities:

• Act as the first point of contact for client enquiries by phone and in person
• Support client correspondence and ensure accurate communication
• Represent the business at client meetings and sector events
• Liaise with internal teams to ensure smooth client servicing
• Manage client documentation and follow-up actions
• Assist with complaints, payment queries, and data quality projects.

Candidate Specification:

• Strong communication skills—both written and verbal
• Confidence in advising clients and handling sensitive enquiries
• A genuine interest in working with charitable and public sector organisations
• Ability to work collaboratively and build strong relationships
• High attention to detail and a proactive mindset
• Understanding of financial products and asset classes is desirable
• Awareness of charity/trustee law and the not-for-profit sector is a plus

This is a 12-month fixed-term contract based in their London office on a hybrid basis. if you or someone you know is interested, please reach out to Nick Nikitin at [emailprotected] or on [phone].