Customer Service Supervisor

Tesco Hungary; Boston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food wholesaler in the UK is seeking a team manager for their business centre, responsible for ensuring compliance and supervising a customer-focused team. This role provides exposure to a vibrant customer base and is essential to the store's management structure, making it a great opportunity to advance your career in food wholesaling.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible and adaptable; enjoy managing a team.
• Excellent communication skills and some supervisory experience.

Responsibilities

• Ensure team compliance with legal standards and company procedures.
• Train team in cash handling to minimize losses.
• Engage with customers to resolve issues and improve satisfaction.

Skills

Customer Service

Team Management

Communication Skills

Flexibility

Adaptability

Retail Experience

Job description

This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that offers great exposure to our vibrant customer base, allowing you to influence the service we provide. You will manage a team of over 40 colleagues and play a key role within the store's management team, including acting as Duty Manager at times.

This is a fantastic opportunity to join a successful team and kick-start a career in Food Wholesaling.

Key Responsibilities:

• Ensure team compliance with legal standards and company procedures.
• Train your team in cash handling to minimize losses.
• Control debt and recover overdue or failed payments from customers.
• Maintain accurate and timely payroll records.
• Engage with customers to resolve issues and improve satisfaction based on feedback.
• Coordinate with department Supervisors to monitor delivery orders.
• Manage a customer-focused team in reception and checkout areas.

Qualifications and Skills:

• Passionate about providing exceptional customer service.
• Flexible, adaptable, and enjoy managing a team.
• Excellent communication skills with some supervisory or managerial experience.
• Practical experience in retail trade.

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses across the country. We operate over 190 cash and carry branches, eight distribution centers, five logistics sites, and six support centers nationwide.

We value diversity, equity, and inclusion (DE&I). We want everyone to feel represented and able to be themselves at work. We also support flexible working arrangements to accommodate different life circumstances.

Booker is a Disability Confident Committed employer committed to an inclusive and accessible recruitment process. For accessibility support, contact [e-mail].

Please note:

• Candidates must be over 18 for roles involving early mornings, late evenings, warehouse work, alcohol, or driving.
• High application volumes may lead to earlier role closures; only shortlisted candidates will receive feedback.

*Booker Group is part of Tesco plc but operates separately, offering different benefits.*

For more information, visit www.bookergroupjobs.co.uk