Customer Service Specialist X 2

Dryrobe; North Tawton; On-site; GBP 17,000 - 19,000; Full time

Job summary

Dryrobe in Braunton, North Devon, is hiring two Customer Service Specialists on a 12-week fixed-term contract to deliver world-class support for our growing customer base.

You will handle inquiries via phone, email, social media and live chat, represent the brand, and help customers have the best possible experience with our changing robes.

Working office-based with potential hybrid working after induction, this full-time role offers a dynamic team environment on a temporary basis.

Qualifications

• Customer service experience preferred.
• Excellent communication and problem-solving skills.
• Comfort using multiple channels (phone, email, social media, live chat).

Responsibilities

• Serve as the first point of contact for customer queries.
• Engage customers via phone, email, social media and live chat.
• Explain product details and delivery updates using website navigation.
• Liaise with internal teams and the Third Party Warehouse to resolve issues.
• Proactively solve problems to minimize customer impact.

Job description

Customer Service Specialist x 2 dryrobe Braunton, Devon, United Kingdom

Dryrobe® is currently seeking two Customer Service Specialists to join our dynamic team on a 12-week fixed-term basis to provide world-class customer service to our expanding customer base.

This is an exciting opportunity for those who thrive in a busy environment dedicated to helping customers. You will be working alongside a fun and friendly team of other Customer Service Specialists to ensure that our customers have the best possible experience with our growing international brand.

If you have awesome communication skills teamed with a passion for helping people, our Customer Service Specialist role could be perfect for you!

About Dryrobe®:

Dryrobe® is all about people making the most of their time outdoors and leading a healthy, active lifestyle. We make the world’s warmest, most versatile changing robe, which is used across many outdoor activities, including surfing, open-water swimming, triathlon, and family adventures.

We are based in beautiful North Devon and encourage our staff to take advantage of the awesome activities on our doorstep.

Job Summary:

The Customer Service Specialists will engage with Dryrobe’s customer community and act as the voice of our brand as the first point of contact for customer-related queries.

You’ll be reaching out and interacting with customers via multiple channels, including telephone, email, social media, and live chat.

The role will require you to passionately communicate product knowledge to answer queries and use website navigation for delivery updates.

The ideal candidate will have a proactive attitude and the ability to effectively liaise with different departments, and our Third Party Warehouse, to quickly answer and resolve all customer queries.

The ability to problem-solve is essential to smoothly handle customer issues and recognise when something needs action to address and strive to put it right with as little customer impact as possible.

Location:

Office-based, however after initial induction and training to the company we would consider hybrid working. Our office is based at Dryrobe® HQ, Braunton, North Devon

Job type:

Temporary, fixed-term contract for 12 weeks. Full-time position - x2 available

Hours:

Full-time; Monday to Thursday, 9am - 4.30pm and Friday, 8:30am - 3.30pm.