Customer Service Specialist with Danish for SAS Airlines (relocation to Warsaw, Poland)

Concentrix; Bristol; On-site; GBP 12,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Private medical healthcare

Up to 26 paid leave days

Multisport card access

Modern Warsaw office

Career development opportunities

Job summary

A global customer service company is seeking a Customer Service Specialist fluent in Danish and English to support SAS Airlines. In this mid-level role, you will assist clients via chats, emails, and calls, helping them with travel-related inquiries. Competitive salary, private healthcare, and relocation support to Poland are offered. Join a dynamic, international team in a modern Warsaw office.

Qualifications

• C1 level proficiency in Danish and English preferred.
• Experience in customer service is a plus but not required.
• Experience with CRM tools is a plus but not required.

Responsibilities

• Provide exceptional support in Danish and English through various communication channels.
• Advise clients on flights, products, and services.
• Identify client needs and suggest solutions.
• Assist customers with travel-related issues.

Skills

Proficiency in Danish

Proficiency in English

Positive attitude

Communication skills

Tools

CRM software

Job description

Customer Service Specialist with Danish for SAS Airlines (relocation to Warsaw, Poland)

Employment location: Aleja Solidarności 171, Warsaw, Poland

About the Job

Concentrix is on a remarkable growth journey, expanding rapidly across the Nordic market! We’re on the lookout for Danish & English‑speaking Customer Support Specialists to join our SAS team. This is your chance to make an impact, elevate your career, and be part of something big!

Location: Warsaw, Poland. We offer top‑notch relocation support to help you settle in smoothly.

Who Can Apply

This is a mid‑level position, but we welcome applicants with little or no experience.

What You’ll Do

• Provide exceptional support in Danish and English through chats, emails, and calls.
• Advise clients and partners on flights, products, prices, fares, and services, playing a key role in our client’s success.
• Identify client needs and proactively suggest solutions.
• Assist customers with travel‑related issues.

What We Need

• Proficiency in Danish and English, both written and spoken (C1 level preferred, but personality and skills can make a difference).
• A positive attitude and a love for communicating with customers and colleagues.
• Experience in customer service and CRM tools is a plus, but not a must.

Why Concentrix? Why Warsaw?

• A competitive salary that exceeds the Polish average, ensuring a comfortable life in Poland.
• Private medical healthcare for your peace of mind.
• Work in a dynamic, international environment.
• Enjoy up to 26 paid leave days, plus many national holidays.
• Access to a Multisport card for discounted gym, sauna, and spa memberships.
• A modern office in the heart of Warsaw.
• Opportunities for career growth and professional development.

Start Your Career with Concentrix Today!

Seniority Level

Mid-Senior level

Employment Type

Full‑time

Job Function

Customer Service

Industries

Airlines and Aviation