Customer Service Specialist II - Global Impact & Growth

ThermoFisher Scientific; Paisley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Customer Service Representative II to support customers across the service lifecycle—from inquiry to order fulfillment. You will process orders, quotations, and maintain accurate customer data while collaborating with cross-functional teams to deliver outstanding results.

In our multinational office environment, you’ll develop professionally and contribute to continuous process improvements, upholding integrity, initiative, and collaboration as core values.

Qualifications

• Minimum 1 year of customer service experience, SSC/multinational environment preferred.
• Proficient in Microsoft Office; ERP/CRM experience beneficial.
• Strong written and verbal communication skills in English; additional European language proficiency highly valued.
• Excellent attention to detail and accuracy in data entry and documentation.
• Strong problem-solving abilities and capacity to manage multiple priorities under deadlines.
• Collaborative with positive attitude and exceptional teamwork skills.
• Ability to work independently and take initiative in routine tasks.
• Professional judgment and diplomacy in handling customer interactions.

Responsibilities

• Provide customer support throughout the service lifecycle, from initial contact through order fulfillment.
• Process orders, quotations, and maintain customer data using ERP/CRM systems.
• Track shipments and resolve issues to ensure customer satisfaction.
• Contribute to continuous process improvement and cross-functional collaboration.

Skills

Customer service

English communication

Cross-functional teamwork

Problem solving

Data entry

Attention to detail

Tools

ERP systems

CRM software

Microsoft Office

Job description

Thermo Fisher Scientific is seeking a Customer Service Representative II to support customers across the service lifecycle—from inquiry to order fulfillment. You will process orders, quotations, and maintain accurate customer data while collaborating with cross-functional teams to deliver outstanding results.

In our multinational office environment, you’ll develop professionally and contribute to continuous process improvements, upholding integrity, initiative, and collaboration as core values.