Customer Service Specialist - Hybrid Bristol

Teleperformance Ltd; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider is looking for a Customer Service Specialist to join their hybrid team in Bristol. The role requires previous experience in the banking and financial services industry, with responsibilities including delivering high-quality customer service and managing client inquiries. Successful candidates will enjoy a structured training period and must demonstrate excellent communication skills and teamwork. Competitive hourly rate offered.

Qualifications

• Must have at least 1 year of experience in Banking and Financial Service.
• Ability to adapt to different shifts and environments.

Responsibilities

• Deliver outstanding customer service.
• Handle transactions and queries efficiently.
• Work collaboratively with team members.

Skills

Professional telephone manner

Excellent verbal communication skills

Empathy and patience

Attention to detail

Ability to achieve targets

Job description

Overview

Customer Service Specialist - Banking & Financial Services (Hybrid Bristol)

Teleperformance certified as great place to work UK in 2025!

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates

13th Oct 2025, 10th Nov 2025, 1 Dec 2025

Details

• Salary: GBP13.35 per hour
• Location: Hybrid - Bristol Spectrum House. 2 days in the office, 3 days work from home after training and Grad Bay.
• Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
• Training: 3 weeks then 3 weeks Grad Bay - This six week period is full time in the office
• Contract: Permanent
• Background Checking:
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

Values and Attributes

• Values we look for you to have:
• Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

Disclaimer

Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date.

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. This supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however this may not be possible, in this instance we reserve the right to reject your application.