Customer Service Specialist

Travelex Central Services; Peterborough; On-site; GBP 15,343 - 21,852; Part time

Benefits offered by this job

25 days plus bank holidays

Employee discount platform

Employee Assistance Program

Cycle to Work Scheme

Life & Dental Insurance, Critical Illl

Job summary

Travelex Central Services is seeking a Customer Service Specialist to handle inbound calls, understand customer travel money needs, and tailor experiences accordingly. The role emphasizes accuracy with currency handling, excellent communication, and adherence to GDPR and regulatory standards.

You will support both customers and branches, acting as a travel money ambassador and offering guidance on Travelex products and services. Shifts are varied under a casual/zero hours pattern.

Qualifications

• Numerical and technical proficiency essential due to handling currency and cash.
• Proficient with Outlook, Excel, Word; able to navigate MS Office smoothly.
• Excellent communication; ability to build relationships with customers.
• Driven, proactive and eager to contribute to team success.

Responsibilities

• Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their needs.
• Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Ensuring GDPR and financial regulation standards are adhered to with every call whilst delivering on business objectives and metrics such as compliance, customer satisfaction and call handling.
• Delivering on key performance goals both procedural, operational and customer focused.

Skills

Numerical skills

MS Office proficiency

Communication

Motivation

Tools

Microsoft Office

Job description

Customer Service Specialist

Job Type: Zero hours
Hours per week: Casual
Salary: £13.50 per hour
Working Patterns: We support our business 24 hours per day, seven days a week, so there are various shifts available. We work on a fixed shift rotation.

Benefits

• 25 days plus bank holidays
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Cycle to Work Scheme
• Life & Dental Insurance, Critical Illness Cover

Responsibilities

• Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their needs.
• Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Ensuring GDPR and financial regulation standards are adhered to with every call whilst delivering on business objectives and metrics such as compliance, customer satisfaction and call handling.
• Delivering on key performance goals both procedural, operational and customer focused.

Qualifications

• Numerically and technically proficient – firm grasp of numbers as you’ll be handling large amounts of cash and currency regularly daily.
• Proficient with Microsoft Office products such as Outlook, Excel, and Word.
• Great communicator – natural at talking with people, building relationships, and listening to understand needs.
• Desire to succeed – drive and vision to want to make a difference, enjoy what you do, and care about the impact you have on people.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.