Travel Money Concierge & Customer Advisor

Travelex Central Services; Peterborough; On-site; GBP 15,343 - 21,852; Part time

Benefits offered by this job

25 days plus bank holidays

Employee discount platform

Employee Assistance Program

Cycle to Work Scheme

Life & Dental Insurance, Critical Illl

Job summary

Travelex Central Services is seeking a Customer Service Specialist to handle inbound calls, understand customer travel money needs, and tailor experiences accordingly. The role emphasizes accuracy with currency handling, excellent communication, and adherence to GDPR and regulatory standards.

You will support both customers and branches, acting as a travel money ambassador and offering guidance on Travelex products and services. Shifts are varied under a casual/zero hours pattern.

Qualifications

• Numerical and technical proficiency essential due to handling currency and cash.
• Proficient with Outlook, Excel, Word; able to navigate MS Office smoothly.
• Excellent communication; ability to build relationships with customers.
• Driven, proactive and eager to contribute to team success.

Responsibilities

• Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their needs.
• Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Ensuring GDPR and financial regulation standards are adhered to with every call whilst delivering on business objectives and metrics such as compliance, customer satisfaction and call handling.
• Delivering on key performance goals both procedural, operational and customer focused.

Skills

Numerical skills

MS Office proficiency

Communication

Motivation

Tools

Microsoft Office

Job description

Travelex Central Services is seeking a Customer Service Specialist to handle inbound calls, understand customer travel money needs, and tailor experiences accordingly. The role emphasizes accuracy with currency handling, excellent communication, and adherence to GDPR and regulatory standards.

You will support both customers and branches, acting as a travel money ambassador and offering guidance on Travelex products and services. Shifts are varied under a casual/zero hours pattern.