Customer Service Specialist

SGS; Ellesmere Port; On-site; GBP 24,000; Full time

Job summary

SGS is seeking a Customer Service Specialist for their Ellesmere Port location. The role involves providing top-notch customer service, managing inquiries, and ensuring customer satisfaction throughout their journey. Ideal candidates will have relevant experience and excellent communication skills. Join a leading company committed to quality and integrity.

Benefits

Performance related bonus

Private medical cover

Competitive pension scheme + Life Assurance

Generous Annual Leave allowance

An additional day off for your birthday

Retailer Discounts

Enhanced maternity/paternity and adoption pay

Length of Service Awards

Christmas Vouchers

Health & Wellbeing initiatives

Discounted Gym Membership

Qualifications

• Experience in a customer service role is essential.
• Familiarity with Microsoft Office applications is required.

Responsibilities

• Be the first point of contact for customers.
• Record all customer activity in the database.
• Manage customer complaints and ensure timely resolutions.
• Support the customer service function as needed.

Skills

Good communication skills

Good planning and organising skills

Ability to work independently and part of a team

Flexible attitude to working hours

Education

Relevant experience in a similar role

Experience using Microsoft Office

Job description

SGS Ellesmere Port, England, United Kingdom

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SGS Ellesmere Port, England, United Kingdom

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Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management.

Job Description

Job Title: Customer Service Specialist

• Job Type: Permanent
• Hours: 37.5 hours per week Monday - Friday
• Job Location: Ellesmere Port
• Salary: £23,809.50
  
  

As a Customer Service Specialist you’ll be the first point of contact for both prospective and existing customers. You’ll be responsible for providing effective customer service for all internal and external customers by utilising excellent, in-depth knowledge of our products and services.

The customer service team liaise with the internal registration team and directly with customers to ensure they have everything they need to start their customer journey without delay.

The overall aim is to deliver first class customer experiences at all stages of the customer journey.

Key Accountabilities;

• Record all customer activity in our database
• Acknowledge and allocate Customer Complaints. Initiate follow-up operational actions that are required to satisfy customer or supplier complaints/requests/anomalies
• Where required manage specific retailer shoppers and bespoke registration requirements to meet customer requirements and enable comprehensive tracking of samples to meet retailer KPIs
• Where required provide cover and support to the overall customer services function
• Chase PO requirements and ensure PO are entered into the system when required
• Establish and understand customer requirements in order to support them through the customer journey.
• Address customer concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate, highlighting relevant issues to internal key stakeholders.
• To be a voice of the customer to best ensure that our products and services meet customer requirements
• Continually review and feedback any opportunities to improve and develop internal processes to enhance the customer experience.
  
  

Qualifications

To be successful in this role, you’ll need relevant experience in a similar role and experience using Microsoft office.

In addition to the above you’ll also need to demonstrate the following;

• Ability to work independently and part of a team
• Good planning and organising skills.
• Flexible attitude to working hours
• Good communication skills
  
  

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives
• Discounted Gym Membership
  
  

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Retail Office Equipment, Consumer Services, and Oil and Gas

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