Customer Service Advisor

Net World Sports; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the sports industry is seeking a Customer Service Representative to join their dynamic team. The role involves handling customer queries through various channels, ensuring satisfaction, and contributing to a positive customer experience. Candidates should possess strong communication skills, a proactive attitude, and the ability to thrive in a fast-paced environment. The company offers a supportive culture with opportunities for career progression and numerous benefits.

Benefits

Health & Wellbeing benefits

29 Days Annual Leave

Flexible working hours

Social events

Office amenities

Private health insurance

Product discounts

Subsidised on-site bistro

Employee recognition programs

Employee support schemes

Qualifications

• Professional, charismatic, enthusiastic, and positive attitude.
• Ability to listen, think on the spot, and build rapport with customers.

Responsibilities

• Handle inbound calls, emails, and live chat from customers.
• Provide helpful advice and support to ensure customer needs are met.
• Carry out administrative duties, including courier shipment preparation.

Skills

Communication

Problem Solving

Adaptability

Tools

MS Word

MS Excel

Outlook

Job description

Our Customer Service team continually strives to deliver an excellent standard of service at all times and takes a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success; therefore, their happiness is at the heart of everything we do.

As each of our clients and queries are unique, we work hard to find solutions that will exceed all expectations and enhance our customer experience. Ultimately, we want every customer to remember the fantastic experience they’ve had with us.

If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role could be perfect for you!

What You’ll Do

1. Handle inbound calls, emails, and live chat from customers, resolving their queries in a timely and professional manner. Respond to queries across all product ranges and brands.
2. Seek to resolve all issues efficiently on the first contact, being an active listener who can gather important information quickly, even in difficult circumstances.
3. Provide helpful advice and support to ensure all customer needs are met, leaving them happy to return and recommend us to friends and family.
4. Build relationships with customers and go the extra mile—review orders, take payments, arrange shipping, and offer advice on different products.
5. Work alongside supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest improvements to our products and services.
6. Carry out administrative duties, including courier shipment preparation and processing.

What You'll Bring

1. We value attitude at Net World Sports! You’ll need to be professional, charismatic, enthusiastic, positive, and energetic to build fantastic customer experiences and relationships.
2. Ability to listen to issues, think on the spot, come up with solutions, initiate action, and build rapport with customers.
3. Good communication skills—both written and verbal—and a high attention to detail.
4. Adaptability to thrive in a fast-paced, changing environment.
5. Proficiency in MS Word, MS Excel, and Outlook.

Shift Patterns

Monday - Friday (start times from 8am to 11:30am) — 8.5-hour shifts. Occasional weekend and Bank Holiday work, communicated in advance.

What You'll Get

• Health & Wellbeing benefits: workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (coming soon!), Golf Memberships, and Mental Health Support.
• 29 Days Annual Leave (including Bank Holidays), increasing with length of service.
• Flexible working hours.
• Social events: parties, sports tournaments, charity events, and more.
• Office amenities: table tennis, pool tables, sports equipment.
• Additional benefits: private health insurance, help to buy scheme, cycle to work scheme, discounted travel schemes, and more.
• Product discounts on Net World Sports and affiliate partner products.
• Subsidised on-site bistro offering freshly prepared food daily.
• Employee recognition programs, bonuses, commissions, and rewards.
• Employee support schemes: savings, legal & financial advice, parental guidance.

Our Values

• Go above and beyond: get involved and show your passion!
• Ideas over hierarchy: speak up! We want everyone to contribute ideas for development and improvement.
• Be bold, move fast: we value speed, quick decisions, and efficiency.
• Keep it simple: avoid over-complication.
• Results-driven: embrace results that drive positive change, learn from mistakes, and avoid repetition.
• Growth: as a fast-growing business, we want our staff to grow with us.

Contact

Gareth Davies (Recruitment Specialist) / [e-mail] / 07979 815630 / linkedin.com/in/garethdanieldavies